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Sports Direct

  1. Newbury

Reviews, get directions and contact details for Sports Direct

Sports Direct

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Newbury

Address: Unit 2, Retail Park, Pinchington Ln, Newbury RG14 7HU, UK
Phone: 0344 332 5196
State: West Berkshire
City: Newbury
Zip Code: RG14 7HU

opening times

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 10:30 AM – 4:30 PM

Update Info

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Reviews
Very rude. Misleading promotional offer. When a simple question was asked if the two items qualified for the offer the response was rude and inappropriate. If your not happy in your place of work move on. But don't talk down to your customers. It's not necessary
I wish there was an option to put negative rating. I placed an order online with sports direct and they have charged me upfront. They have a delivery partner EVRI who was supposed to deliver shoe by 05th April’24. On sports direct app I can still see status as ready to ship on the other hand EVRI shows it was delivered. When raised to sports direct, they have provided gps proof of address that it was dropped in my letter box area wherein I never received it. There is no resolution to date and both parties just keep asking to contact another. I don’t think they ever delivered the shoe and that’s how they make money these days. Absolute pathetic service, I wish the amount of such complaints lead to some legal penalties on the business itself and force them to shut operations in United Kingdom.
Went into this branch on Sunday 5th November 2023, to purchase a pair of Trainers for my husband. We were pleasantly greeted by a young man Shuan He was a breath of fresh-air. Clearly very happy in his job! He was super-polite, and despite serving several other customers at the same, he made us feel like we were his only customer. We couldn't fault his skills and his attention to detail was outstanding. He was happy, smiley, cheerful and made sure throughout the whole process that we had his attention. He directed us where to wait so when he came back with the Trainers we'd be able to see him. He checked the size was correct, and made sure we were happy with our purchase. Then directed us to the tills. We were both so impressed with his customer care skills, on our way out we spoke to him to say: Thank you! And praised him for his amazing service. He was very humbled and said: how grateful he was, and it meant a lot to him to hear that. Genuine nice guy! On the way out the door we then spoke to his Manager, to give him our positive feedback. Which he was extremely grateful to hear. This young man Shuan will go far! And we hope Sports Direct acknowledge his hard work and efforts in providing great customer service! Thank you, Shaun. D Reeves.
good range of sporting products and essentials, some of the staff are really helpful especially when it comes to shoes and trying them on..
Disgusting service. One of the team member i approached from the other area was very rude and told me she cant assist me as she is very busy and the person who is incharge of the women shoes is also bisy that i have to wait! In a very rude tune and cant be bother! i couldnt find anyone in the womens shoes area to ask for a different size of shoes and had to leave the place as i felt really awful! Even 1 star rate is big enough!
Every time I visit this store, I found the staff extremely informed & helpful. Thank you
Edit: ask staff to use the changing rooms! It needs changing rooms. The sizes range. For example an XXL top won't fit but all my others do. Shorts XXL felt too large and my other XXL feel that they have shrunk all new. Cheap throwaway tops. The designer stuff like Firetrap are good heavy duty stuff. I wish there were more technical shirts for summer in the store. Staff are MEGA BUSY but isn't everywhere nowadays? They could be more friendly. Perhaps they should pay the staff more so performance related pay on customer reviews via receipts would show just what great customer service is all about I'll probably update this review once I've done an exchange/refund as only 1 item I purchased yesterday visited. Previous cheap tops shrink . Go for things like Under Armour and other brands rather than generic stuff unless you want to waste what little money you have
Went in at 1915, one or two other customers in store. Asked at till for some shoes to replace an existing pair. I know the size and style, just need them from storeroom. Was told that someone would be over. Approcahing 15 mins later and im still waiting. Plenty of time to write this review while you wait.
Went in looking for walking boots but also found wellington boots for a very reasonable price. Not the sort of thing I wear every day so the high prices you often see have put me off up to now. Ended up getting both and have since enjoyed multiple muddy walks!
Went to buy football boots was waiting for a assistant for more than half an hour no one came to assist when we asked the cashier says it's not our problem we have only one staff very poor customer service don't know how to talk this is the second time this happened please recruit people with experience and who knows customer care
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