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Specsavers Opticians Market Drayton

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Specsavers Opticians Market Drayton
"At Specsavers Opticians and Audiologists - Market Drayton, you’ll receive only the highest standard of service and expertise in eye and ear care the high street has to offer. With a full range of services, including eye tests and hearing tests, plus ear wax removal, your Specsavers Opticians and Audiologists - Market Drayton team are here to look after you.We know that it’s not always easy getting around, so if you need us to, our opticians can visit you in the comfort of your own home. You can enquire about home eye tests with just a few clicks of a mouse."
Address: 37a Cheshire St, Market Drayton TF9 1PH, UK
Phone: 01630 650870
State: Shropshire
City: Market Drayton
Zip Code: TF9 1PH

opening times

Monday: 8:30 AM – 5:30 PM
Tuesday: 8:30 AM – 5:30 PM
Wednesday: 8:30 AM – 5:30 PM
Thursday: 9:30 AM – 5:30 PM
Friday: 8:30 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed

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related searches: Do Specsavers have optometrists, Specsavers eye test, Specsavers picking up glasses, How long does an eye test take specsavers, Will Specsavers contact me when my glasses are ready, How to pay at Specsavers
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Reviews
Fantastic place, and brilliant service.. everyone so friendly and left nothing to chance I can read properly now
Market Drayton Specsavers where polite and very efficient from making appointment on the system to my arrival. They looked after me and explained every step of the way what was happening. And the wait time for my new prescription glasses was acceptable
I've been a specsavers customer for years and I generally find them very good. However, I've been most impressed by the Market Branch and in particular, Tori who has helped me to sort a problem with my lenses in such a friendly, polite and professional way. Thank you
Online appointment at Specsavers Market Drayton confirmed and reminders received from Specsavers. Arrived at the time and date to be told that there is no booking in the system. Annoying waste of time and money. Had to get a test done elsewhere in the area. Reply to reply. I explained the fault in your system clearly. Please work to fix it for others. I would not risk online booking again with Specsavers
I had no problems with them until I had problems. Usual routine appointment goes by absolutely fine, aside from some unprofessional behavior from one of the staff members towards another staff member. I was being seen to by a young gentlemen who was being friendly and complimented the jeans I had on, it was a nice and friendly exchange, we finished the tests, I was told to sit and wait in the chairs. He was then was mocked extremely loudly by his co-worker, loud enough so that I could obviously hear her, she appeared to have made him feel awkward. It didn't sit well with me, so when the young man walked past again I encouraged him not to let her bother him/get to him. Just felt extremely uncomfortable and made a normal exchange feel like something weird. Didn't appreciate her behavior at all. I tried to pull her up on it at the time but didn't get much of a chance as she walked by very quickly. Now onto my main complaint. My prescription had changed, but I like my glasses I currently wear, so I decided to keep the frames and just get the lenses changed. Shouldn't be too complicated right? Wrong. The first lenses arrive, fairly promptly, I go back to the store to have them fitted, return home and notice that as soon as I look at any lights, computer screens or anything that emits a light, I was getting an awful reflection across my left eye and a blurryness. I thought maybe they just needed cleaning but upon further inspection there was a scratchyness to the surface of the glasses. I call Specsavers and ask them to arrange for new lenses to be made as these ones are damaged. I was then made to wait over a week for these new lenses. Meanwhile I was experiencing headaches, I couldn't use a computer at night or look at my phone screen, it had been effecting me every day quite substantially. I then finally got my call that my lenses had arrived. I am relieved, I go to the store, I get my new lenses placed in thinking this would be the last time I'd need to enter Specsavers for the next 2 years - No. I get home. Same problem, but worse this time. Same scratchy pattern on the left lens, but this time it's actually bigger and covering a more surface area. So I ring up Specsavers once more, explain the problem to them, and instead of receiving what I thought would be an apology and an acceptance of fault, I'm accused of creating the damage to my own glasses. "The woman who fitted your lenses said they were absolutely fine when she put them in, and they go through all of our quality checks". At this point all I can say to them is "Why the hell would I damage my own glasses, I have better things to do with my time" - Because you know, people who wear glasses love not being able to see properly. I then had to arrange an appt to go back in the store just to prove to them there was damage so they could inspect my glasses, and re-order lenses for the third time. When I arrive to my appt they agree to my relief that the damage appears to be done by a manufacturing fault. I explain to them that I am extremely unhappy with the way it has been handled, not just because I am having to make constant trips back and forth, costing me a small fortune in petrol especially with prices how they are at the moment but it had caused major inconvenience in my life. I had been down in Cheshire staying with my mum who was recently diagnosed with mantle cell lymphoma, she needed me to be with her, she was in shock and emotional, but I repeatedly had to travel miles back to Specsavers and leave her for a fault that shouldn't of been a problem in the first place. Not once, but twice. I then arranged for the third fitting to be done at another store closer to my mothers location, so I wouldn't need to travel so far. Finally, upon the third fitting, another long weeks wait of headaches and issues with screens my glasses are finally as they should be. But there was 0 form of compensation, there was 0 apology, no call, nothing. Customer service has been appalling, attitudes terrible. This is not a Specsavers I will ever return too.
A really great Specsavers and Audiologist store here in Market Drayton. The staff were very friendly, welcoming, helpful and attentive and all adhering to the Covid rules still which is perfectly normal and understandable. You are only allowed in through reservations so we would recommend this before popping in! We both had our eyes tested and scanned and the whole procedure was perfect and professionally undertaken by the staff. A big SHOUT out to you all but especially to Suk my optician as well as Emmie and Jack! Well done Specsavers-Market Drayton and thank you all for making our eye tests/scans a good one and a stress free experience as well.
Regular customer and they fixed an issue with my spectacles with a friendly attitude.
The staff showed great care towards my children in providing eye tests and glasses during the COVID pandemic.
Fabulous staff that bend over backwards to provide excellent customer service. Did us proud when my wife needed replacement frames for her prescription sunglasses. She is registered Severely Visually Impaired, and these frames are a life saver for her. Her old frames were broken. They swapped the lenses over with no hesitation, charging only a notional fee old frames well out of guarantee. Couldn't wish for better service.
I use this branch of Spec Savers for Glasses and Contact lens. Always been pleased with my prescription in both items. The staff are very friendly and efficient .The prices are reasonable and a lot better than some other Optitions I've used.
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