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Southside Housing Association

  1. Glasgow
  2. Glasgow Housing Cooperatives

Reviews, get directions and contact details for Southside Housing Association

Address: Southside House 135 Fifty Pitches Road , Glasgow G51 4EB, GLG, GB
Phone: 0141 422 1112
State: GLG
City: Glasgow
Zip Code: G51 4EB

opening times

Monday: 09:00-17:00
Tuesday: 09:00-17:00
Wednesday: 09:00-17:00
Thursday: 09:00-17:00
Friday: 09:00-17:00

Update Info

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Reviews
Firstly, please ignore the average rating of 3.3 stars. That is because some reviewers have entered in error. Any meaningful review is 1 star. Our absolutely shambolic journey with Southside Housing Association SHA began in December 2021. We had a leak into our bedroom - a ground floor flat. This was brought to the attention of SHA immediately, 27/12/21. They promised that someone would come out. Fast-forward to February 2022, and following numerous phone-calls and several unreplied emails, they sent out a maintenance officer to survey the damage. They mistakenly sent a second maintenance officer approximately 30 minutes after the previous staff member attended. This poor communication was to remain a theme of SHA's service. There then remained zero reparative action or communication over the summer, despite more phone calls to SHA. On many phone calls, the staff member to whom I was speaking to confessed that there seemed to be little record of the matter being raised, or of the visits by the repair officers. Again, lack of decent record keeping remained a theme. Fortunately, during the summer, we enjoyed reduced water ingress, as rainfall was obviously less. However by winter 2022, the water ingress returned. And it worsened significantly. Again, multiple phone calls to repairs coordinators but unfortunately no actual reparative action took place. Then, over the Christmas holidays, we experienced ongoing, worsening water ingress to our bedroom. This time, water marks began to appear on our ceiling, and spread over 72 hours. Eventually, our ceiling burst, causing a torrent of water from our ceiling onto our carpet. This resulted in a metre long crack through our ceiling, destruction of our carpet and window blinds. You're probably asking, why didn't you seek repairs when this was happening? Oh, we did. SHA were closed for 2 weeks over the Christmas holidays, with zero emergency cover. So we were directed to City Building CB, whom SHA use as their go-to builders. Daily phone calls multiple and we were told that there was "nothing they could do" as the water ingress worsened. However, once the ceiling cracked they were able to send out someone who was admittedly very helpful. During this time we submitted a formal complaint, laid out very simply with numbered bullet points of answers which we were looking for. The water ingress to our bedroom had been raised 12 months ago. It had not been adequately resolved. There was significant damage > £7000 to our bedroom. This was on the 28th December 2022 that we raised the complaint. Once SHA returned from their Christmas holidays 5th January 2023 we chased up our complaint and were assured that we would receive a response by 1st February, in-keeping with their policy of 20 working days. This, again, required multiple phone calls and emails, to get an acknowledgement of our complaint. On the 1st February we were looking forward to getting our response - but were told that the complaints co-ordinator who themself set the 1st Feb deadline was on annual leave! And amazingly they then called to notify us that they required an extension by two weeks - and would provide an update each Friday. Furthermore a depute director stated that they would be "personally involved" in ensuring satisfactory resolution to this complaint. Today is Friday 17/2/23. The second self-imposed deadline is today. Amazingly, the complaints co-ordinator who set the deadline is on annual leave again! The issue is simple: SHA were notified of water ingress to our property in December 2021 with multiple further reminders throughout 2022. Clearly this was going to worsen without adequate resolution. Damage to property was foreseeable and preventable. Moreover, by not taking the necessary action in a timely manner, the potential for greater damage to properties was increased. We are massively inconvenienced by the inaction of SHA. There is a significant financial loss when we did everything we could and our bedroom has been unliveable since our ceiling cracked in December.
Good with arranging repairs but of little help if problems with neighbours, previously was a reliable landlord but have now started increasing rent at a far higher rate, almost double the previous years increase
Been waiting over two years for Michelle to get a house for for her needs and all Fraser says is she is on priority list he is all ways very vauge when speaking to him Iand you feel he is pushing you off the phone he should try and go on some communication courses
Been let down time and time again ! Reported several faults several times only for them to send incompetent tradesmen who only stick a plaster over the it rather than fix the problem properly!!! Avoid if this factor is you can because they'll let you down again and again Hi again,I have upgraded to 3 star's as I was in recently in to report faults again and they were very efficient this time, IB construction LTD and js floors and son where out the following week and rapidly fixed the faults I had so al credit to these guys as they did an excellent job and I would highly recommend them to anyone Now I'm waiting for the plumber to come and fix the other problems I have,I'll upgrade the star ratings if this is done in a timely fashion like the tradesmen did who were in my flat on Tuesday !
I have a disability, and use the care & repair service. The handypersons who work there are extremely helpful and kind and have assisted me on two occasions as I struggle with DIY tasks so it is a lifeline service for me. They do a great job and look forward to continuing to work with them. 5/5 stars.
Do not consider hiring this factor to manage your building. They do not carry out repairs. I have reported several times leaking gutters coming up on 2 years and still no repair. The cleaning company they use are equally incompetent. They will hound you to pay the management fee even though when you ask them to provide evidence of site visits then want a fee to disclose this! The staff are also rude. Not even deserving of 1 star. Do not trust this mob with your building or part with your hard earned cash!
Home Owner, Factor Southside Housing Who Chose the Commual Buildings Insurance Company Have a crack going down my Kitchen window frame. Phoned Insurance company, they want to know if Rainwater coming through sandstone. If that is the case Southside Housing have to fix. Have telephoned them 3 times and emailed their so called Customer Services with details of damage and informing them that the Buildings Insurance Company they took out Buildings Insurance are insisting I find out if Rainwater coming through Sandstone is causing damage. Sent photographs of damage. Informed I work 3 days a week at flat, gave mobile no and Landline number. Stated I need a qualified member of staff to assess if Rainwater coming through Sandstone, as if this is the case upto Southside Housing to fix. Not bothered their backside sent someone out from Maintenance. Now taking legal action through Toryglen Law Service who are sending Letter of Complaint. So. much stress caused by them. As far as they are concerned I'm a homeowner THEY TOOK OUT COMMUNAL BUILDINGS INSURANCE WITH THIS COMPANY NOT ME. sandstone 1 before I can claim to get fixed. As, of that is the case Southsidr fix. Trlr
The worst factors ever. They don’t come out to fix things when you email or call. We are still waiting on simple light repairs in the garage and that was first reported 6 months ago. The flickering lights are dangerous for epilepsy sufferers and one light is out completely which is a serious accident waiting to happen as there are stairs. They say they will get back to you about things and don’t. They charge huge amounts per month and many of these charges have been inaccurately shared among the flats in both blocks. The amount of stress they have put us under has been enough to make people consider moving out.
A horrendous factor. Please avoid this company! I have requested a breakdown of my invoices countless times from several members of the team since last June - including upper management Melanie. They clearly do not have the intention of amending the incorrect bills. This company will charge you for things that have not been done. Additionally, they will NOT fix dangerous issues that have been reported.
Honestly I am disappointed southside nothing help for customer I am long time with southside for house finding most of issues my life but nothing helps I am depressed all situation
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