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Southborough Lane Surgery

  1. Bromley
  2. Bromley Doctor

Reviews, get directions and contact details for Southborough Lane Surgery

Address: Crown Medical Centre, 3 Mackintosh St, Bromley BR2 9GT, UK
Phone: 020 8468 7081
State: Greater London
City: Bromley
Zip Code: BR2 9GT

opening times

Monday: 8:00 AM – 6:30 PM
Tuesday: 8:00 AM – 6:30 PM
Wednesday: 8:00 AM – 6:30 PM
Thursday: 8:00 AM – 6:30 PM
Friday: 8:00 AM – 6:30 PM
Saturday: Closed
Sunday: 8:00 AM – 12:30 PM

Update Info
Reviews
I had stitches 2 weeks ago and was told by the hospital to book an appointment with the doctors to have it checked a week later which I did, when I arrived I was told I had no appointment considering I rang at 8am that day. When I had the stitches in I was again told by the hospital to book an appointment for 2 weeks to have them removed at the surgery, which again I did. I arrived to be told AGAIN I had no appointment booked. I was then told by the receptionist I should attend urgent care to have them removed which I politely declined as it was their mistake and not mine. I also have a young baby and I refuse to sit at urgent care for hours. I don’t understand why my appointments are not being booked on their end considering I’m being told they are booked!!
I went to speak about my 14 uear old daughter who has various health issues aroun 13:50 hrs on 8th Oct.nnA pediatrician who saw her two weeks ago made a request for her blood test to be done but I haven't heard from the GP. The pediatrician also pointed out that there was an allegy test requested for my daughter but it was cancelled as we didn't attend.nnThe GP have never contacted us about the allergy test nor the blood test.nnWhen I tried to speak with the receptionist, she said my daughter needed to give them permission to speak to me about her.nnAs the building has terrible reception for the calls and mobile data, I had hard time getting a hold of my daughter at school and have her speak to the receptionist.nnWe managed to get her permission but the receptionist was being extremely impatient with me. She told me she would have her colleague to deal with me.nnA lady came out already giving me a dirty look. She said she would look into it for me and then went inside never to come out.nnI pleaded with the receptionist that I needed to get back to work but she just said her colleague was dealing with me.nnEventually, I had to just leave to get back to work.nnThe GPs are lovely there but due to these two staffmembers today, I am going to change my GP surgery and will make sure to share my experience with friends and family.
Just had a great experience at the flu clinic. It was fast and efficient and I was also offered a blood pressure test, which I accepted.nnLike many GP practices there are pressures on GPs and it can be difficult to get an appointment to see a GP I particularly dislike being fobbed off with a physicians associate but I don't think this is much different from many other practices and is not so much a reflection on this practice as a problem generally with the NHS. I've always been treated kindly and with respect.
Set up the NHS App for my husband as I told him it would be easier to book an appointment on-line rather than sitting endlessly waiting for them to answer the phone! You cannot even do this now! The only appointments you can book on-line via the drop down list is a smear test??? How absolutely ridiculous!
Awful practice!! Receptionist Dawn is extremely rude and unhelpful. I have been with this surgery for 40 years and seen a decline over the years, but I can honestly say now it’s horrendous.nIf you don’t like your job or lack the qualities needed find another one
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Southborough Lane Surgery map
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Directions to Southborough Lane Surgery with public transportation

Newton Terrace 90 meters
208
N199
Crown Lane Spur 150 meters
208
N199
Lavender Close 240 meters
336
Bromley Common / The Crown 360 meters
208
261
320
358
61
N199
Turpington Lane Community Centre 380 meters
336

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