SNH Tradecentre

Reviews, get directions and contact details for SNH Tradecentre

Address: The Store, Albion Rd, Birchington-on-Sea, Birchington CT7 9DN, UK

Phone: 01843 842727

Website

State: Kent

City: Birchington

Zip Code: CT7 9DN

opening times

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info

related searches: Snh Vanity Unit, I flue, Bathroom House, Best bathroom sales, Bathroom UK, Fireplace shops near me, Flue liner Kit, Chimney flue

Similar places near

Birchwood (Kent) Ltd 127 meters I was looking for a specific bath tap to achieve a certain look, Michael contacted th...

Climaco 2 km

R & R Property Maintenance 2 km

Groundwork Solutions Ltd 2 km

JM Longley and Son 2 km

Timberstones Floor Restoration Ltd 2 km I have used Timberstone several times and have been over the moon with the results al...

Bennett's Maintenance 2 km We’ve used Andy before to fit some fencing for us, he was very good, reliable and pro...

Coniff Construction 2 km

KPE Gas, Plumbing and Heating 2 km David installed a brand new bathroom after gutting the old one. It's amazing...not on...

D J Ellis Construction Ltd. 2 km

Classic Paving 2 km

Evans fencing 2 km Fantastic solid fence great service. Clean and tidy. Highly recommend.

Filtralite Blinds & Awnings 3 km Excellent experience they helped us with our broken blind ,top customer service

A.Brackenborough Plumbing & Heating 3 km

STRONG Decorating 3 km Excellant company, I had my house redecorated and the standard of finish was top clas...

Albion Fencing and Construction 3 km Hi had albion round to make over our garden it took 2weeks. lots of work what a lovel...

A1 Garden Service 4 km "AJ Sparks Maintenance is a small family run company specialising in property ma...

Eyles 4 km

Reviews

I popped into the store in Birchington to get books on radiators and was given three books to select from. We chose 3 radiators from their own catalogue ( a small booklet with what looks like possibly the owners of the company on the front cover). We marked in the book which radiators we wanted 3 x three column rads and called them up to place the order.

They arrived last week as two column rads, so we called them to make them aware of their error and spoke to someone called Darren.  Darren checked into this and advised me that we ordered two column rads going under the brand name EastBrook and told us the part numbers that we supposedly ordered. I advised Darren that we don't even have an EastBrook catalogue let alone the part numbers for them. We provided the part numbers from a small catalogue mentioned earlier.

Darren essentially said that we ordered them incorrectly, saying we gave them a part number and they supplied it. I said how can we give you a part number for a product in a book we have never seen. He said snh never make errors, they never get it wrong, saying that we made the error and if we want to return them it will cost us £250 restocking fee. 

I am genuinely bewildered that a company can treat customers like this. I was originally going to order them online from another company but I thought I would give a local trade my business, what a mistake. The guy that originally took the order must have written the numbers down and made a mistake or substituted what I requested from their catalogue with something else (they thought was the same, but turns out was not). I get it, people make mistakes, I would not blame them for this, but to accuse us of making the error and then saying we can fix it for £250 just adds insult to injury. Why should I have to pay £250 to remedy their error?

I have to live with these rads now but I will never use snh again, I will definitely be telling this story to others and I will also leave reviews online about the terrible customer service they provide. I hope it was worth it for them, I hope you feel better about it Darren, safe in the knowledge that you are perfect and never make mistakes, that must be a nice place to be, they say ignorance is bliss, but what goes around comes around.

 7 years ago (29-01-2018)

Very Helpfull firm all the way to the end.

 7 years ago (23-03-2018)

Disappointing reply from them regarding warranty issue they are required to offer by EU directive for a minimum of two years and by UK sales act "last reasonable time". They are trying to pass a faulty bearing issue as a user serviceable item. They are dodging their liability. I will never do business with them again.

 8 years ago (24-02-2017)

Great staff, Great service 5 stars, Thanks SNH

 8 years ago (29-10-2017)

Great shop good service very helpful.

 8 years ago (10-07-2017)

Comment on this business

Map, Satellite View
Street View

to add SNH Tradecentre map to your website;

<iframe width="450" height="300" src="https://mappcouk.com/v.php?seo=snh-tradecentre&id=560105&yuk=300" frameborder="0"></iframe><p style="font-size:11px;margin-top:5px;"><a href="https://mappcouk.com/snh-tradecentre-i560105.html" target="_blank" title="SNH Tradecentre">SNH Tradecentre</a></p>

Reviews, get directions and contact details for SNH Tradecentre

opening times

We use cookies