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Sinclair Mercedes of Bridgend

  1. Bridgend

Reviews, get directions and contact details for Sinclair Mercedes of Bridgend

Sinclair Mercedes of Bridgend
Address: Old Field Rd, Pencoed, Bridgend CF35 5LJ, UK
Phone: 01656 353765
State: Bridgend
City: Bridgend
Zip Code: CF35 5LJ

opening times

Monday: 8:00 AM – 6:30 PM
Tuesday: 8:00 AM – 6:30 PM
Wednesday: 8:00 AM – 6:30 PM
Thursday: 8:00 AM – 6:30 PM
Friday: 8:00 AM – 6:30 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: 11:00 AM – 4:00 PM

Update Info

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Reviews
A dreadful dealership with regards service and after sales. Avoid at all costs! I had placed an order for a car and subsequently cancelled because they had made an error in the finance calculations. Almost a year later I began receiving penalty notices for driving and parking offences in London for the car which I had never actually owned! Apparently they had sold the car I had placed the deposit on and registered it in my name despite me cancelling. Unbelievable! I have made repeated attempts to get it sorted but they just ignore me or tell me it’s being sorted. The fact that someone is driving a car around in my name , which is actually illegal , seems to be of no concern to them. Today I have received a County Court Judgement warning . This was the last straw and visited the showroom in person where I was treated as if I was overreacting. My credit rating could be ruined for their error and they haven’t even offered an apology. I have now rung Mercedes direct to advise them that this garage is bringing the Mercedes name into disrepute. Hopefully they will help me.
8 years ago (01-06-2018)
Salesmen are good at selling the cars but the aftercare is appalling. As a mobility customer, My contract means a courtesy car should be available, this doesn’t happen. When you finally get through to service team, you’re told it will be about a month before a car is available and if you want your fault ‘sorted’ before then, you have to make your own arrangements. A reoccurring fault means I’m in service dept every 2-3months. Stress free motoring is a joke with this company. I’m going back to Kia or Citroen next time, they always collected my car, sorted it, bought it back cleaned, total professionals. Mercedes Bridgend are NOT 😡
8 years ago (17-04-2018)
Have bought a Mercedes from here and that was fine but the after service care is ridiculous. I have phoned several times to book a service and MOT and have been told I will be contacted to arrange this as they are busy with other customers- almost a week later I am still waiting.As I am looking to purchase a new Mercedes this summer,this sort of customer care has put me off and I will be taking my business else where.
8 years ago (09-04-2018)
They offer great product and we have always been happy with the workmanship they have carried out on our vehicles. Unfortunatley its very difficult to get hold of someone in service department via the phone and even more surprisingly you'll have to keep chasing the sales staff if you want to buy a car! For best results go into the dealership in person.
9 years ago (04-01-2018)
Good relaxed atmosphere which is unusual for a car salesroom. Very helpful and friendly staff but not pushy.
8 years ago (12-04-2018)
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