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Shell Regent

  1. Leeds
  2. Leeds Gas Stations

Reviews, get directions and contact details for Shell Regent

Address: 24 Regent Street , Leeds LS2 7QA, ABE, GB
Phone: 0113 244 0705
State: ABE
City: Leeds
Zip Code: LS2 7QA

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Reviews
Even one star is a lot. I cannot emphasize enough how terrible my experience was at this Petro station. To begin with, the customer service was shockingly bad. The staff acted as if they couldn't care less about helping customers, with no greetings, smiles, or even basic politeness. Adding to the nightmare, their card machine was conveniently 'out of order' when I needed to pay for my fuel. Instead of providing a quick and efficient alternative, they handed me a form and assured me I could pay after 'a few days.' Little did I know that this was the start of an even bigger problem. A few days later, I received a letter from them, not to remind me to pay, but to threaten me with a fine if I didn't settle my bill promptly. It was outrageous! I followed their instructions to the letter, and this is how they treat their customers? To top it off, they mentioned involving debt collectors, which is not only excessive but also completely unnecessary. My experience at this Petro station has been nothing short of a nightmare. I wouldn't recommend it to anyone. Their appalling customer service, malfunctioning card machines, and unjustified threats have convinced me to never set foot in there again. Avoid this place if you value your time, money, and sanity
Their card payment system was down and staff did not know what to do therefore they gave me a form to sign and a week later there was a debt collection Agancy send me a letter that I have to pay £30 plus the fuel money I went and ask the manager today and she just an ignorant when I told her to check the cctv to see if the staff have mentioned the administration fee, then she accusing me that I’m shouting. Disgusting service never going to go their again. Such shame.
Rip off rip off be aware everyone I just went there put air and water in washer and fuel but after 2days I received £100 fine from EURO CAR PARKS then I went to speak with shell- Regent manager she said they can't do anything they are useless and rude.never go back there
I stopped here to buy some food and use the toilet and ended getting a fone for parking longer than 15 mins. Absolute robbers.
Their card payment system was down, and they asked me to fill out a form without informing me that there was an admin fee, be aware they won't tell you, it's a scam
Horrible customer service, staff just don't seem bothered to help, I get that it's not a glamorous job, and management clearly don't care, but come on now, show a bit of work ethic.
Not biker friendly at all. Always insist that I remove my helmet, I work down the road so would be perfect for getting fuel easily. But I am not going to be taking off my helmet as it put my life at risk. Also the prices are too high and some are just wrong. Staff didn't help much when I asked either...
Very good customer service guy called Nas,very helpful ,I went drunk and he helped me like a gentleman
I went in today and friendly I asked I they accept Scottish money or not as I had some in my pocket and the guy said no but I had English money too and I gave the counter money rudely he when to the back to see if I had fraud money, that breaker my heart, I’m a regular customer of this shell garage it I won’t be returning again.
The Indian bald dude that was working there tonight, is very rude and has zero people skills. Will not be coming back here again. Better off using tesco petrol station down the road. As they have professional friendly staff, with value for money fuel.
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