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Shell

  1. West Molesey
  2. West Molesey Gas Stati̇on

Reviews, get directions and contact details for Shell

Shell
Address: 195 Hurst Rd, West Molesey KT18 1SE, UK
Phone: 020 8941 7536
State: Surrey
City: West Molesey
Zip Code: KT18 1SE

opening times

Monday: 6:00 AM – 11:00 PM
Tuesday: 6:00 AM – 11:00 PM
Wednesday: 6:00 AM – 11:00 PM
Thursday: 6:00 AM – 11:00 PM
Friday: 6:00 AM – 11:00 PM
Saturday: 6:00 AM – 11:00 PM
Sunday: 6:00 AM – 11:00 PM

Update Info
Reviews
Without doubt, the worst customer service, with the most untrained staff that I have come across. Bought a plastic petrol can, filled it up with fuel, got home and petrol all over the boot. Took it back and they could not understand that I wanted a refund. Offered me another container which also had a hole in it. Clearly poor sub standard goods. I ended up going back the next day. The guy serving had to speak to his manager who refused to speak to me. Eventually got a refund but I won't be using this place again, just hopeless
I've gone there to clean and wash my car twice in September 2023 and recently in April 2024. On the first occasion I paid for £8 car wash and nothing happened, the staff advised me to pay again but the machine didn't start. I was then advised to contact Nayax the payment processing company but they said they had nothing to do with the refunds, I needed to get my refund from the station. The station insisted they had nothing to do with the car wash until I gave up. I went again on 14 April and when I checked my bank statement the system had taken more £5.00 more than I used. Complete rip off. I would not recommend using the Nayax machines unless it's just for air.
I spent hundreds at this station Moleseyevery week fueling my coach just because it's convenient. The people working here are just not trained or do it on purpose.Having to wait ages for the pump to be authorised and I always have to go in to tell them I'm trying to use it again once I've filled up to their allowance. I've now got a SILVEY FLEET card so won't be using shell anymore.
Awful experiences. These people can barely understand a word of English. It's also very Poorly staffed. The cashier said only 1 person works there so that they can make more profit. Rarely anyone at the till so you end up waiting ages to be able to use the pump. 1 person trying to do the job of 5 people just to keep costs down. Crazy times we live in to think this is acceptable.
Absolutely disgusting service first review I have ever posted online. The woman is so rude it is absolutely unbelievable. I arrived in the garage at 7:30 in the morning they told me the till was not working and to hold on for a bit not even an apology left me waiting for 20 minutes then when I asked again what was going on as I had to be at work at 8am I was then shouted at by multiple employees one of them being the very short man with no hair. He told me to get cash out and when I explained it was a credit card he said well that’s life you will have to pay the fee and even asked what interest rate I pay!!! Unbelievable please avoid this place at all costs as I said this is the first and last review I will ever put on the internet but felt something should be done. I am contacting shells management team to escalate the matter further.
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Shell map

Directions to Shell with public transportation

Tesco 30 meters
461
661
881
Park Way 290 meters
Park Way 320 meters
461
661
881
Park Way 340 meters
461
661
881
New Road 440 meters
461
661
881

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