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Shell

  1. Beckenham
  2. Beckenham Gas Station

Reviews, get directions and contact details for Shell

Shell
Address: 128-136 Beckenham Rd, Beckenham BR3 4RH, UK
Phone: 020 8676 0436
State: Greater London
City: Beckenham
Zip Code: BR3 4RH

opening times

Monday: 6:00 AM – 12:00 AM
Tuesday: 6:00 AM – 12:00 AM
Wednesday: 6:00 AM – 12:00 AM
Thursday: 6:00 AM – 12:00 AM
Friday: 6:00 AM – 12:00 AM
Saturday: 6:00 AM – 12:00 AM
Sunday: 6:00 AM – 12:00 AM

Update Info

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Reviews
Managed to charge my car here however the app is a bit deceiving saying that there are three points available for charging when there is only one charging bay available for use at any given time. High speed charging at 50kW was useful and thankfully I did not have to wait too long for the bay to be freed up for use. Hope that more bays become available in the near future.
Jet wash is out of action 50% of the time. The last 2 visits, it's malfunctioned half way through my alotted time. Seems there's a pressure issue as it slows to a crawl. Staff couldn't care less, didn't want to refund me any money for lost minutes so I'll be going elsewhere to clean my car. I hope management read this because the staff there are very rude and they know there's a problem but don't want to do anything to help. Customer service out of the window. Update: Downgraded to 1 star. Shell can't be bothered as it's a third party operating their branded station. No one is bothered, so neither am I. Will take my custom elsewhere.
Excellent Automatic car washing facility is available at this station.
Disappointed with the customer service here. Till operator was rude when I asked for change to use the air machine. I will not be coming back. Early afternoon of 11 Dec.
A totally useless staff working in there. Not willing to help out and show how to use some equipment as they say 'they don't know how to use it' in my case it was an air gauge outside. The guy lining up sandwiches in the fridge inside said they are only trained to know how things work inside, not outside. Extremely poor customer service and incompetent people working for a big brand. I'm glad to see that the sandwiches at least look great in the shop - this is what petrol stations are meant for :D 'great job'!
Apparently the 00:00 closing time is discretionary; at 23:50 asking for a pint of milk we were told in no uncertain terms that they were closed. This petrol station is two streets from our house, if I need to fill up now they can bog off, I’ll go somewhere that better serves the local community. Big thumbs down.
Went in tonight for petrol & car wash. Paid for car wash but when I went to use it wasn’t working so politely advised the guy behind counter who came outside. It showed a fault so I asked for a refund. That’s when the problems began! He clearly didn’t want to refund my money as asked me several times to come back tomorrow. When I said I wanted to get car washed tonight & would find somewhere else after he had refunded my money. He said this would be a big problem for him but eventually handed me cash. He took my reg number down & asked for my receipt which I handed over as thought he wanted a reference number from it. I asked for it back as had my petrol on it as well as car wash but he refused. After politely advising him it was my receipt he would not budge & kept telling me to go as he had given me a refund so what else did I want. Incredibly rude young man telling me to be quiet & go! I went as people were queuing & I didn’t want to make a scene. I was so mad that I drove back to the station to tell him how rude he was, & to never speak to me like that again. I admit i swore at him as he was so rude. I wil he reporting him to manager but probably won’t serve any purpose.
Manalan the customer service rep needs a ton load of training, he is extremely rude, he should not be working there. The station is always empty because no one is happy to go there because of him. I will certainly not be going back, my husband & few friends have stopped going there, I will be doing the same as well also.
Ok - what to say. It's clean and efficient. Has had met when sell as automatic car wash, takes PayPal when you get used to how that works. Walkway to kiosk could be better.
I used to be a regular customer in here but now I am feeling like manager and staff are very clever and competitive with customer as they refused my refund two as vaccum cleaner wasn't working on sunday and they are not happy to help to sort the matter out.on the top they refused me get my money back . Total creepy service
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