Yes it's a bank and does what it says on the tin.
The staff are very helpful but you can be waiting for a year to get served.
The cash points are VERY bad for deposits and shouldn't be used, I put in £80 in cash and it rejected it all and returned it but before I was able to grab all the money it shut on the some of the notes which made me believe it was going to rip them .
Also this branch is small and I don't think it can keep up with the amount of people going in and out.
8 years ago (24-09-2017)
Awful experience to have with most banks in Stoke on Trent,they come across as very friendly people but they never treat people's requests seriously.It took me a month to get a debit card from the day of my appointment and I went back to the branch three times in that month to ask and every time they apologised for the delay. Finally I went in London to a branch to find out there's no card on the system on my name.I wonder how this people still have jobs!
10 years ago (13-04-2016)
Staff were helpful and nice
8 years ago (10-07-2017)
Answers all my questions that's all you can ask for.
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