Have been with them for ten years and now they disagree with me about my date of birth. Apparently I have forgotten it and should make a 40 mile round trip, and take a day off, so that I can present my passport to them in person.
In the meantime no telephone or internet banking.
All this started because they wanted me to verify that I wanted to make a payment to my son.
Just useless. My advice is to signup with a real bank
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