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Santander

  2. West Sussex Bank
  3. Littlehampton Finance
  4. Littlehampton Atm

Reviews, get directions and contact details for Santander

Address: 6 Ash Ln, Rustington, Littlehampton BN16 3BP, UK
Phone: 0845 765 4321
State: West Sussex
Zip Code: BN16 3BP

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Reviews
To put this in to perspective, never have I ever written a bad review (or a review for that matter). A simple task of withdrawing money has never been so cumbersome. Picture this. I take my Nan to Santander. She is terminally ill with a prognosis of just a few weeks, who also happens to be deaf so requires me with her to interpret. We politely greet the woman, ask please could we withdraw this money, Nan struggles to talk, so I helped out. A blonde lady is serving us, who said it was absolutely necessary she read a fraud statement out to us. I was interpreting for Nan, only to be rudely addressed with 'well you need to look at us and understand what I'm saying!'. I explained I was interpreting, to which she sighed at. I held it together so's not to upset my Nan. This proved completely pointless as she was 'unable' to give us the money out of her account regardless. Then another woman who works for Santander (Wendy) intervened and rudely addressed me with a short temper 'we cannot give you the funds! You have a maximum of xx you can withdraw!'. I politely asked her to remain calm and was forced to explain the sensitive situation we were in (needing to withdraw her own cash from her own account to pay for her own funeral, as she is a cancer patient etc). Wendy went upstairs to 'consult' a higher team member (Julie). Not only did Wendy not explain the situation we were in, but she did not further consult us to explain that somebody would be down. We were left in the seated area (to which I took it upon myself to sit my Nan there who was struggling to stand up for this long!) for 20minutes. Julie came down, who initially told us we could not access the money. After having explained the situation once again... Julie explained that she would need to read a fraud statement to my Nan, I asked if it was ok I interpreted as she can lip-read but is deaf. Julie protested this, as she 'cannot understand sign language and so wouldn't be sure what I was saying'. I obviously stressed that in order for my Nan to understand (as Julie wished) she may need clarification with sign language. Julie then stressed that she was 'on her lunch break but had come down to do this'. Was I supposed to apologise for disrupting her break, or was this clearly a service which was not customer friendly, completely inaccessible to disabled people, and completely insensitive to the urgency of a simple task??? This is a cancer patient who is over the age of 60, with ID and a bank statement at hand, with myself a 26-year old grandaughter (also with ID). My Nan was brought to tears by your staff in the bank from the sheer stress of it, and attitude!! She is not a confrontational person, nor am I, but when we're spoken to in this manner, she shed tears. You should be ashamed of yourselves. Not only was this a very straight forward task, but one that was completed after 45 precious minutes, of which what should have been a 5minute easy simple task. Nan was then too tired to sort the task at hand of funeral arrangements, so went home and slept. Furious. And I will also be lodging a formal complaint in order to ensure other vulnerable customers access a service with ease!!!
8 years ago (09-06-2017)
Very helpful
8 years ago (16-05-2017)
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