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Santander

  1. Reading

Reviews, get directions and contact details for Santander

Santander
"Santander is a large retail and commercial bank. We have in the region of 14 million UK customers and are a wholly-owned subsidiary of the major global bank, Banco Santander.We offer current accounts, credit cards, savings, mortgages, insurance and investments alongside business, corporate and private banking services."
Address: Sava Centre, Bath Rd, Calcot, Theale, Reading RG31 7SA, UK
Phone: 0800 030 4321
State: West Berkshire
City: Reading
Zip Code: RG31 7SA

opening times

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews
I wanted to acknowledge this person from the reading branch of Santander. My husband and my self were so impressed with the way Scott Dyson guided/ helped us through our finances. You made everything so easy to understand and also made it a pleasure. Thank you
We put in £450 into the machine to put into our account, it came up with an error, kept our money and now we have to wait to next week to dispute getting the money back. Unbelievable, do not use these machines.
Tried to deposit cash into an ATM machine at Santander Broadstreet branch. One ATM said “only contactless transaction is available at the moment” -> didn’t even react to the card, the other one was working but the cash option was greyed out. Been like that a couple of times in the past and this time I have been checking the machines for 3 days hoping to get my deposit done. Called the number on the machine for immediate support, the staff on the line was helpful and friendly but couldn’t help solve the problem right away. I’m just baffled because this is one of the basic services that a bank offers yet the quality has been disappointing. Please get it sorted soon. Thank you.
As someone who works full time, being open for only 3 hours on Saturday morning is nothing but anti consumer. £1.1 billion pre tax profit in H1 2023 but somehow can't open for longer than 3 hours. Strange.
terrible for business banking, Welcoming staff try to be helpful but no Business services, so forced to use machines. Machines often have problems accepting cash and cheques. Business banking staff so busy you need to wait over a week to see them, and that's just to open a simple account they don't respond to answerphone messages but at least do to email, to tell you they are too busy and maybe try telephone banking or online.
Got our mortgage from Santander's 2 years ago and really pleased with the service and the time frame the application got processed however other service are very slow and opening times are very short. This bank closes at 3 week days and Saturdays at 12-1, customers who work till late week days and can't make to the bank Saturday mornings really struggle. I hope they change the opening hours.
I have been banking with Santander for nearly 30 years this has to be the worst bunch of staff that have ever worked there. Extremely rude young man on the front desk who didn't have a clue and was not helpful at all.The cashier's are even worse and you will have to stand in the queue for 30 minutes while they chat to each other or other customers about rubbish and then not even apologize for making you wait. Worst bank in Reading for customer service.
Had to use this branch a number of times. The que is always long. Customer engagement has been poor with some rude unhelpful staff .
Meh, Had to wait at the desk for the lady to finish messaging someone on her phone…. Also got a rude stare from the nearest colleague at a desk However pretty prompt in dealing with my enquiry which is refreshing for a back
Avoid at all costs. I had an excellent credit score before listening to the advice of this branch and Eastbourne. Now I'm in the fair category as a result of being lied to and misled at every step of the process and now they have done "all they can" including the complaints team. Do not use this bank if you want to keep your credit score as it was!!! Terrible service, you're a bunch of crooks.
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