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Russel + Aitken

  1. Falkirk

Reviews, get directions and contact details for Russel + Aitken

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Facebook Page for Russel + Aitken,
Solicitors and Estate Agents,
Falkirk and Alloa

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Solicitors and Estate Agents in Falkirk and Alloa

Address: 9 Cow Wynd, Falkirk FK1 1PL, UK
Phone: 01324 622888
ku.oc.nektia-lessur@nalhcalcmnerak
State: Falkirk
City: Falkirk
Zip Code: FK1 1PL

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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Reviews
Very professional people doing a great job. I used them for a house sale and did not regret a single second. The problem with most solicitors is there lack of communication but I can categorically say the these solicitors don't have that issue!! Cannot recommend highly enough.
Very helpful and I would say the best lawyers, would recommend if you have been falsely accused, I had been falsely accused of careless driving and walked out with no points and only a fine.
Excellent experience with Phil and Joanne when helping me with sale of my house following my marriage separation. Kind and understanding during this difficult time, always keeping me up to date and informed. Easy to contact and flexible to meet my needs. Will be looking to work again with them hopefully in the next year or so. Highly recommend - Alison Smith
Marc provided a brilliant conveyancing service to myself and my husband when we were buying our first home in 2017. Honestly could not have asked for a smoother process. We were communicated with throughout. Marc was prompt, efficient and a pleasure to work with. Buying a first home or any home is stressful and I would highly recommend this firm to anyone who who wants a firm who will make it as pain free as possible.
Have to constantly chase them up and remind them to do things. Thr number of actions they failed to carry out when they said they would is ridiculous. They ralso eceive information and request it again. By doing this they charge for 2 or more contacts for an action they say they will do and fail to carry through Not a company I would recommend.
Easy parking and. Helpful staff
First of all what is not in dispute is that Russel and Aitken lost my late mother's house deeds. It distressed her that a lawyer trusted to hold documents securely could not do that. By then she had had already her will drawn up by them and swore it was the last thing she would do with them. It was. She passed away earlier this year.with some trepidation, I called the Alloa office and asked to retrieve the will. They said they needed 24 hours to get it back and call after 12 with photo ID and proof of address. I called the Alloa office next day again to check it was in and drove from Glasgow to pick it up. Emotional day picking up mum's will. It wasn't there. Sets all kinds of hares running because of the previous loss of documents but eventually told they are in the Falkirk office. Alloa Receptionist says that happened regularly since switchboard was centralised there. People think the Alloa number is the Alloa office naturally, but it is not , it's Falkirk and I'm sure wasn't announced as such to me on multiple calls. Drove to Falkirk. First no staff available to open door. But called and eventually someone came. Was told I needed another document , death certificate to pick it up. I'm also sure they did not ask for this. I Complained but stonewalled by senior staff member. No telephone recording. "My staff would never get this wrong" "colleague overheard directions being given”, No ”Sorry for any possible misunderstanding" which would have been enough . Now I'm not infallible unlike Russel and Aitken staff? , but the mistake made in the rebuttle was overegging the pudding on the directions ”given". which further convinced me I had not been informed correctly multiple times. IMHO a total lack of accountability and compassion to an upset bereaved customer. Not a huge transgression or impact you might say, but this goes to trust. You have to be able to trust your lawyer and myself and my family having lost that, will now use another lawyer. Caveat Emptor Edit. They just responded below with a inadequate boiler plate response. Only 2 years after the original review. Shows exactly how much they care!
Great service very professional friendly Staff parking outside door every thing You want
Philip Bonnar at Russel Aitken in Falkirk was extremely accommodating, professional and helpful on a recent enquiry I made. Thank you very much.
Great Solicitor's, very pleasant, friendly and welcoming staff. A pleasure to deal with.
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