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Royal Mail Group Ltd

  1. Redditch
  2. Redditch Post Office

Reviews, get directions and contact details for Royal Mail Group Ltd

Address: Fishing Line Rd, Redditch B97 6AA, UK
Phone: 0345 602 1021
State: Worcestershire
City: Redditch
Zip Code: B97 6AA

opening times

Monday: 7:00 AM – 5:30 PM
Tuesday: 7:00 AM – 5:30 PM
Wednesday: 7:00 AM – 5:30 PM
Thursday: 7:00 AM – 5:30 PM
Friday: 7:00 AM – 5:30 PM
Saturday: 7:00 AM – 12:00 PM
Sunday: 11:00 AM – 3:00 PM

Update Info

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Reviews
Terrible service! This should be 0 star. Royal Mail Redditch are slow and parcels never arrive on time if arrive at all. Additionally they offer 8.00-10.00 customer service slot ONLY! This is a not funny joke.
Never had a problem using or any parcels gone missing
Now the open times are a bit more normal it’s easier to use here, disabled parking makes it easier except when people use it with no badge! Staff are lovely and helpful a parcel was stuck in another DO and the gentleman helped me by looking it up to see where it was. I go here regularly to ship items as things seem to get to the destination quicker and safer. Well done
My parcel sat for 5 days in sorting office. Supposed to be 48hr delivery. Kept checking tracking. Eventually contacted seller to chase up. Then tracking said attempted delivery. No card was left and I was home. Next morning 7am checked again expecting it to say out for delivery but this time said recipient refused delivery, return to sender. Liar's, I have camera's on my property never attempted delivery plus I was home on both days. I then visited sorting office as soon as it opened, there being told that the delivery address was wrong on parcel but they had marked it out so I couldn't see if they were correct or not. Contacted seller they said address was correct and confirmed it by reading out the complete address. Had to get refund and reorder my purchase because royal mail refused to give me package saying the seller was their customer not me and there was nothing they could do. Soo frustrating.
It shuts at 10am everyday not 5pm. Inconvenient
Posties from this office keep intentionally delaying my parcels I’ve had to file official complaints on multiple occasions ! If it happens much longer I’m going to get the law involved as it’s becoming a serious issue ! And yet you lot have the cheek to strike for more pay ! You don’t deserve what you’re getting ! Do your jobs .
Excellent staff who get every possible effort to sort you out. Have been collecting my parcels for many years and always found them helpful. They accept drop off parcel as well with proof of postage. Been there this morning and again was sorted out immediately. I wish I knew that chap's name to mention here.
Opening hours are just not adequate. Open for 2 hours on a Monday? Lazy buggers. The number of people turning up at 10:30am reasonably expecting it to be open is clearly a sign they need to offer a better service.
Arrived 1.20pm on Monday to collect an undelivered package. Closed. Open 8am to 10am. Three other people arrived at the same time as me. No service at all from an organisation that is no longer fit for purpose!
Royal Mail Sorting office has improved a lot since privatisation, the staff are more attentive, there's longer opening hours, and staff at the loading bay at the back are always more than happy to accept mail for someday dispatch if the front counter is closed and you have missed the 5pm post office deadlines. I have frequently taken sacks of mail and individual items to the loading bay area from 6pm-6:40pm on weekdays, and 1pm-1:30pm on Saturdays and it's always gone the same day. For business customers like myself who also need mailing sacks, Royal Mail employees at the loading bay area are happy for you to help yourself to as many sacks as you like, so you can never run out, as deliveries of sacks for OBA online business customers can be problematic.
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