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Royal Mail Group Ltd

  1. Ellesmere Port
  2. Corwen Local Government Office

Reviews, get directions and contact details for Royal Mail Group Ltd

Address: 14 Rosscliffe Rd, Ellesmere Port CH65 5AA, UK
Phone: 0345 602 1021
State: Cheshire West and Chester
City: Ellesmere Port
Zip Code: CH65 5AA

opening times

Monday: 6:45 AM – 1:00 PM
Tuesday: 6:45 AM – 1:00 PM
Wednesday: 6:45 AM – 1:00 PM
Thursday: 6:45 AM – 1:00 PM
Friday: 6:45 AM – 1:00 PM
Saturday: 6:45 – 11:00 AM
Sunday: 11:00 AM – 3:00 PM

Update Info

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Reviews
Honestly I've never experience such hassle from a Post Office before. We have lived at our address for TWO YEARS and had numerous deliveries -2 when we first moved our parcels kept getting sent back to the senders as 'incorrect address' - Now this happens still every so often and has happened TWICE in the past 2 months again. It's getting ridiculous. Our address is perfectly accessible and is on Google maps, maps ETC. so there should be no issues whatsoever any more. It's very frustrating and you can't even contact them properly either !!
Awful service. They deserve 0 star. I don’t know why these guys are still in operation. Worse delivery service ever. *Always delivering my mail to another address… *1st class arrives 2 days after getting a delivery notification and 2nd class is 3 days afterwards.
One star is too much for this postman. I received a package yesterday. I tried ringing the local sorting office to complain about the postman but they close at 10 am ?why? My package was roughly shoved through my letterbox after the postman had knocked on my door? There is a notice at the side of the door stating "PLEASE USE MY INTERCOM DO NOT KOCK MY DOOR THANK YOU". This notice is for my security , I am 76 years of age. It is not for the postman to blatantly ignore. He seemed to think the notice should not apply to him! He could easily have used the intercom to advise me about my delivery but chose not to. When I opened the door he argued with me and threatened that he would not deliver my mail in future. Really!! My security was of no importance to him. He was utterly rude and a total mysogenist. Needless to say that I have reported this awful postman to head office for his unacceptable behaviour. Where is the nice postman we used to have in this area? This notice is for my security
I've been waiting for 2 weeks now I've contacted them numerous times they've lied saying no answer so why didn't they post a red card so I can go get my parcel myself it's a birthday gift an my daughters birthday is tomorrow fuming awful service ,,ksduckers
8-10am to pick up a parcel? Stop changing the times every 5 minutes. I’ve had 2 parcels returned thanks to it never being open. Absolutely dire company. As is evident by the latest scandal.
Supposed to have a letter delivered next day by 1pm paid extra and nothing awful service no the first time either normally post a sorry we missed you card when you wait in most of the day and then run off.
Parcel arrived here at 12, 'due for delivery today,' 2 hours after it was meant to arrive i call and they guarantee it will arrive today, nothing comes, i'm going abroad tomorrow won't be able to receive it now.
We had a 1st class service from our postal workers this week. Having missed a delivery, our postman along with the sorting office staff went above and beyond to make sure we received our parcel. Thankyou everyone.
Little consistency. Sometimes undelivered parcels are held, sometimes they are attempted for redelivery. Its all very confusing. Half the time I don't get left a red "Sorry we've missed you card" which can sometimes prove problematic when I try to collect. RMG in general offer a pretty poor service although my local post office seem quite good Great Sutton The staff at the sorting office are reasonably helpful but most of the time I am there for a delivery which was never actually attempted but somehow they were unable to deliver. I am sick of complaining to royal mail. They just aren't interested. Got a stack of compensation cheques but I would just prefer a better service
Whenever I've gone here to collect my parcels I've always found the staff professional. Polite, and extremely helpful. Good customer service. Thank you for your hard work.
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