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Royal Mail Group

  1. New Malden
  2. New Malden Couriers & Delivery Services

Reviews, get directions and contact details for Royal Mail Group

"New Malden Post Office - Full Post Office service, Mails, Travel, Financial Services. Also offering - Money Advisor - if you are like millions of others in the UK who are struggling with debt, Money Advisor are here to provide professional and honest guidance on the debt solutions available to you."
Address: New Malden Delivery Office 150 High Street , New Malden KT3 4ER, XGL, GB
Phone: 020 8336 9952
State: XGL
City: New Malden
Zip Code: KT3 4ER

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Reviews
Supposed to be the place for photocard driving licence renewal for over 70's. Went there with form and ample ID but the chap merely stuck on the photo and posted it off. He was adamant this was OK but DVLA sent it back as incomplete. Seems some training is needed or better staff.Not impressed
All staff are very rude. It's a terrible experience/service ever in uk
Do not go there I’ve had most rude stuff I have ever come cross.
Do not waste you time going here, went in today to for advice and guidance on sending off for first passport, as soon as I stepped up and greeted the female cashier she ignored me, didn’t give eye contact. I informed her of what I would like help with she spoke down to ne. I have an audio recording of the whole ordeal which I will be uploading to social media. Absolutely disgraceful treatment zero customer care or service. The actual post office is dirty, dust everywhere, filthy glass at the counter I thought I had walked into a crack den. From the reviews left this is clearly normal behaviour of this individual so I’m wondering why Royal Mail have left her in a position to regularly abuse & demean customers??????
Gas And Electric top up , whenever a particular member of staff is there he always says the machines aren't working and haven't been working for 6 months which is a blatent lie as I have topped up there 3 times in the last 2 months !
I recommend going elsewhere if you don't want to be ripped off. Check the size and weight of your parcel before trusting what you're told. They have tried to over charge me too many times now I'll never use this post office again.
Received great service from Mo. I needed to renew my driving licence as unexpectedly had to travel by car in December 2021 that evening. Their renewal kiosk closes at 17:00 even though the office closes @17:30. Mo was very kind and still processed my application @ 17:05 in 2 minutes flat even though I could see the system auto-shutting down. Thank you! I also needed to post something urgent today and even though there was no one attending the self-service posting area, Mo helped again by leaving what he was doing and completed the authorisation process. Thank you again! Folks, look out for the guy called, Mo; really helpful. NB I don't write reviews at all but was compelled as I was given a 5 star service: friendly, efficient and polite, which is becoming quite scarce, sadly. I've been in customer service for the past 35 years and know when I receive good service and am also not an easy one to please, have high standards. Hope the New Malden post office keep improving and holding on to first class service standards.
I enjoy coming here. There's a lot of desks open. Self service available. So really helpful. Staff for the most part are helpful and friendly which makes a difference. You can also buy packaging from here and much more. My only complaint is at times it van be so busy and the closing and opening times don't always match up with what's on the door or online/website.
I went to take photo in their photo machine, although I did everything right and pressed try again, it printed the photos which were not very good. Then I approached them asking that I need proper photo, it doesn't help me. They say we cannot do anything. If your machine is not working properly why you are keeping it there then?
The Woman working at the counter is very rude The post office is clean and sells a lot of nice post cards
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