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Royal Mail Durham Delivery Office

  1. Durham
  2. Durham Post Office

Reviews, get directions and contact details for Royal Mail Durham Delivery Office

Address: Durham Delivery Office, Belmont Industrial Estate, Durham DH1 1SE, UK
Phone: 0345 602 1021
State: County Durham
City: Durham
Zip Code: DH1 1SE

opening times

Monday: 7:00 AM – 4:30 PM
Tuesday: 7:00 AM – 4:30 PM
Wednesday: 7:00 AM – 8:00 PM
Thursday: 7:00 AM – 4:30 PM
Friday: 7:00 AM – 4:30 PM
Saturday: 7:00 AM – 2:00 PM
Sunday: 11:00 AM – 3:00 PM

Update Info

related searches: royal mail tracking, royal mail international, royal mail contact number, post office tracking, royal mail post office, royal mail shipping, royal mail phone number to talk to a person, post office collection times
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Reviews
I've always found the staff friendly and helpful here but I work a full time 9-5 Monday to Friday job and since the delivery office has reduced their opening hours this means I have Saturday morning to collect packages. This means if I'm away a weekend I've missed the delivery and it'll be RTS. These are completely impractical opening hours. Change them back now please.
went to check on recorded delivery item as not took back to local post office item was not her also. Code on card left by delivery person was incorrect as too many numbers still trying to locate parcel
I was ment to have a parcel delivered today but it hasn't arrived phoned them up to be told its on a van and should be here by 7 however has not turned up
my parcel was meant to be delivered at 1pm, 17:30pm and still hasn’t arrived I sent it as a first class delivery Very disappointed with their delivery services.
The staff are usually professional, sometimes a little curt. What really hurts is the lack of parking and seating. On the plus side, they usually don't keep me waiting too long.
Fast and efficient. Have seen several reviews saying that staff here were rude. I disagree, while they didn't go out of their way to be welcoming, they did their jobs well.
Absolutely useless, put on the instructions to leave in the garden but of course they don’t. Absolutely ridiculous that I now have to go and collect my parcel. Hermes is way better and that’s saying something. Not the first time either.
I've always found the staff here to be very helpful and polite. Yes, sometimes they are busy and you may wait for a few mintues but it is a major delivery office not a local post office! My only gripe is the parking around this area - it's just rammed. There are a few bays for the public, two are disabled bays and the other two or three tend to have someone permanantly parked in them or parked across two bays! Trying to turn around is also very difficult. Best to park further away and walk there if you can.
OK most of the time but only one person on duty can be a pain, especially at Christmas/busy periods. Website times differ from those listed on red delivery slip which is confusing. Not sure about Bank Hol timings. Can be pleasant but not friendly. So long as I get my items without delays and hassle, I can manage the system in place. Can see where things may not go to plan and been on receiving end of mistakes : items sent back before cut off date, never to be seen again, lost items, wrong item handed over unrelated to date on slip plus items unexpected as no slip posted. No method to collect without posted slip : not sure how to resolve this. Complained that I was refused an item as couldn't produce proof of address as between two houses though pointed out the slip clearly states "proof of identity" which I had. They wouldn't accept passport or driving licence but they accepted a credit card : later pointed out system flawed as the card was not registered to my addresses!!
Excellent customer service as usual enjoy getting my parcels taken back ..
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Royal Mail Durham Delivery Office map

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Business Park Turning Circle 120 meters
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