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River Island

  1. Batley
  2. Batley Fashion

Reviews, get directions and contact details for River Island

Address: Unit 4A Birstall Retail Park Holden Ing Way , Batley WF17 9DT, XWY, GB
Phone: 8558472615
State: XWY
City: Batley
Zip Code: WF17 9DT

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Reviews
I’m a full time student therefore have to carry a backpack for all my books. Straight away i got the feeling the older woman thought i was stealing when i first walked in. When i went to exit the store as i couldn’t find what i needed, loads of the staff were waiting by the exit as if waiting for my bag to set off the alarm. It didn’t obviously as i was not thieving and i doubt anyone would with the state of the ugly clothes in that place, River Island has definitely downgraded since being bought out.
Rude, Racist Asian Store manager. She asked my wife for my card details which I gave over the phone for a refund and then once I arrived at the store after being told be several team members that they would organise a refund the Manager an elderly Asian lady who struggled to speak clear English I am Asian myself. Started shouting at my wife and refused to give a refund. Keeping both the shoes and my personal bank details I will be taking this further.
Didn't catch her name but the Asian lady upstairs in the men's department was totally amazing, customer service was just on point. Made us feel welcome and happy. Had a laugh while shopping and will definitely return to this store.
Arrived at 6.55pm to br told they close at 7pm. I just had one parcel to pick up. The woman on the door wouldn't let me in. Went back to my car and watched another lady walk straight in and not be turned away! One rule for one and one for another! It would have taken 2 minutes to pick it up if that!
Disappointing. River island claims to be inclusive of all sizes these days, but I recently visited this branch and after searching everywhere I couldnt find one single garment in this shop above a size 14, and most stock items only seem to be 6-10, so if you're above a size 10 it's pretty much a waste of time. It's very sad. Out of curiosity I had a look in a few other stores around the area as I have a voucher to try and use and I struggled with the same issue. So if you have curves then don't waste your time. River island clearly isn't the inclusive brand it claims to be. At least not in West Yorkshire #riverisland #riverislandisntinclusive
Rude! Not a great look when you walk in and the sales assistant is rolling her eyes at the customers, huffing and puffing and pointing at her watch to her colleague as customers are walking in some 20 minutes before closing time. River Island - During these testing times may be worth investing in the right staff…
River Island is great quality and a great variety. I think the spring collection this year is a little off, and has sickly colours which reminds me of a Caribbean or African American type of fashion from the 80's. But there's usually something decent for everyone.
Great place they also have this at white rose and they have clothes and girls bags a d sunglasses snack but mostly fashion
Love river island but the choice of boys clothes is not good they don't rotate stock
Disappointed . No helpful staff, busy trying shop items while customers there ..
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