Removers and Storers Ltd

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Address: Street Farm/West Road, South Ockendon RM15 6PL, UK

Phone: 0800 740 8224

Website

State: Essex

City: South Ockendon

Zip Code: RM15 6PL

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Reviews

Absolutely amazing service! We had Steve, Jose, John and Dan. All worked so well together, very swift and efficient and kind and caring gentleman with our belongings. Couldn’t ask for a better move, they’re an absolute credit to the company. Would very happily recommend Removers & Storers! x

 7 years ago (27-04-2018)

On 1st March we moved from Kent to West Midlands. We used Removers and Storers and were very happy with the service. Despite horrendous weather conditions and an eight hour journey for them they kept us up to date where they were. The guys were polite and friendly and on arrival went round the house to double check what needed to be loaded. On arrival in Dudley in even worse conditions they battled through and made sure we were happy. They then had the long journey back. Thanks guys. Appreciate all you did.

 7 years ago (03-03-2018)

Absolutely deserve a 5 star service. Right from the outset the company were professional and put our minds at ease. We had several quotes...all from local reputable companies (one didn't bother showing up for a survey, one got our details wrong and would have potentially moved us miles away and one had a very poor attitude despite them being very well known). We based our decision on value, services offered and overall feel for the company as we are entrusting our whole life with them at a very stressful time. We also went with our gut feeling as to who felt more trustworthy.

The man that attended for the survey/quote, the sales/customer service staff and removal guys on the day were all helpful, friendly and supportive. We had some issues with our dates and staff at the office were happy to save our date every time without issue. On the day we had an issue with someone in the chain and got delayed by four hours. The guys on the van didn't once complain. They remained professional throughout  (despite the tears and hysterics). 

Throughout the whole experience this company really put us at ease, treated us, our homes  (old and new) and goods with respect with office staff checking in on the day to make sure all was going smoothly.

This was a very stressful move for us but the company and staff really made this smooth and I would strongly recommend them (already have). It sounds odd and probably a complete coincidence but they have nailed what staff go where...first appointment very professional and informative, sales pitch (Tom) which I promised i would not fall for..spot on. Not pushy, very friendly and good seller, Elle - excellent customer care..just a phone call every now and then to check in..and removal guys on the day just got in and got the job done. Friendly, professional and did a Stirling job. Well done guys!!

 7 years ago (12-09-2017)

These guys were top notch, I messed them around with completion dates and the keys weren't available till nearly 5pm. They were very good and no complaints even though they had a long day. The furniture was all off the lorry by 6.20pm and no damage. Excellent and can be relied on. Cheers Phil.

 7 years ago (30-11-2017)

The guys who do the moving are great, the ladies in the office are very helpful and friendly too! The biggest problem is the managers don’t listen to you and will be rude enough to talk over you when you try to explain your point of view, and then insinuated that I was a liar when they sent a lorry that wasn’t big enough! They had a survey that was inaccurate because the guy didn’t want to look in our loft or even our garden shed, if you make a mistake they charge you, if they make a mistake they charge you! We had to pay an extra £800 in the end! I wouldn’t recommend you use this company. Oh and they use threatening language...... customer services definitely a minus star ⭐️ Or 10, they will also hold your goods to ransom until you pay towards their hotel costs!!!

 7 years ago (28-11-2017)

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Reviews, get directions and contact details for Removers and Storers Ltd

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