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Red Chamber

  1. Redditch
  2. Redditch Chinese

Reviews, get directions and contact details for Red Chamber

Red Chamber
Address: 21 Prospect Hill , Redditch B97 4BH, WOR, GB
Phone: 01527 68832
State: WOR
City: Redditch
Zip Code: B97 4BH

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Reviews
Went here last night for a family birthday meal but it is not an experience I shall be repeating. Firstly they could do with hiring staff that know what they're serving and have some experience in customer service, we had multiple servers and nobody seemed to know whether our order had been taken as we kept being asked if they could take our order when we had already given it. They served over the top of your head, passing things across the table, twice I had a hot dish knocked into my head whilst food was being passed over the top of me. One of our servers brought out sesame prawn toasts and announced 'who ordered these biscuit things', when we told him they were prawn toasts he said, 'they give me stuff and shout what it is but I can't understand what they're saying' , sounds like amazing communication between staff....NOT! Food was ok, not amazing, some of it was a bit greasy, my daughter had stir fried vegetables and when she bit into the baby corn she gagged on the taste, she had to take them all out of the dish as they were a yellowish grey colour and looked off, when she gave the corn to the waitress she just smiled and said 'ok,it's because they are tinned' so the stir fried veg isn't even fresh it's out of a tin! They were definitely not the right colour and they were definitely off! All in all some of the food is mediocre and some of it is below average, it is definitely overpriced at £18.50 per person and a £3 charge if you leave anything, my daughter had to tell the waitress she would not be paying a £3 charge for something that was inedible, which thankfully she did accept. Definitely wouldn't recommend and won't be going again! Also when you Google this place it comes up us 'Red Chamber' but when you get there it's called 'Long Sun' sounds a bit dodgy to me!
Very disappointed in our dining experience this evening Every plate of food came out separately with approx 5-10mins wait between each plate being bought out with one meal not coming out at all. Overall decor needs a face lift and having the heaters on so not sat in coats would of been nice. Expressed our disappointment around not having all our food brought out together or at the very least one after another within minutes of each plate. Was informed very sorry but they are a chef down and its the same for every table. Asked for a discount as not happy and again told very sorry but no can do. Every table the same. Shame really as the food was very nice but would of been far better had it all been on the table at the same bloody time. Will Not be returning in a hurry !!!!
Phoned to book table for two but got no answer. I received a phone call from them later in the day and booked a table. Really glad I did because the food and the service were both fantastic. The food was hot, delicious and there was plenty of it. Our waitress was attentive but not intrusive and very pleasant. We will definitely be returning again.
Food was fab ,service slow and my son is a vegi and on the 4th attempt to order off menu yay! They had something that was available off the menu. There were only three tables of people including us at it was 7pm booking on a Saturday night. Will leave it a while before we go back again. The one waitress was good but the other lady could not ubderstand us. The spring rolls got mixed up and my Son was not amused at eating into a spring roll with meat in it. Hope it improves there.
All you can eat ala carte style was nice, good menu choice and the kids tried some new dishes which is also a bonus. I felt £10 a child was a bit steep for a 5 and 6 year old.
Great food as always - love the buffet menu and service is great :
Fantastic food as ever. We have truly enjoyed visiting the Red Chamber for 16 years now, both as a couple, with friends and as part of larger celebration parties. Always happy with the place. Very little has changed about the place over the years, but that is a bonus not a negative. Generally the staff are genuinely very friendly and welcoming. The restaurant manager comes across as a bit detached but we find this to be all part of the local charm of the place. He is always very efficient but rarely smiles. Usually able to get a table at fairly short notice for small groups. Well with a visit and highly recommended.
The food is delicious , all fresh and hot, really big choice. The stuff made us feel absolutely uncomfortable though. They constantly kept looking at us, especially our kids aged 2,5 and half year. Someone was coming every 5 minutes, not even to ask about food but to talk and mess with the kids no baby will handle constant touching by strangers!. Maybe it's better if you're not with kids, we felt lime they were checked if maybe they could eat too much as they don't pay.
If I could rate this place a zero I would. We have used this restaurant lots of times in the past and would honestly say it was the best in the area but now it has deteriorated badly. Staff set food down that you haven’t ordered then argue with you that you did? Then take it away for someone else? Portion size is very poor and badly cooked. Staff are extremely rude. 7 tables were occupied while we were there and every single one was complaining. Food is very, very slow to get to you and not very hot. My Wife ordered beef with onions and the beef was virtually raw, when she told them they argued that it was well cooked. This restaurant was never great for customer service but the food made up for it. Avoid or be disappointed.
Now The long sun..... name is very accurate....LONG !!! We arrived at 6pm, waiting around 40 minutes to be asked what we would like to drink and this was only after we asked. Then around 20 minutes later we ordered our starters, we were told we had to order our mains at the same time so the kitchen can prepare. Starters arrive around 45 mins after ordering. Food was nice. Then we had a further 45 minute wait until our mains came out, again after chasing them, they only bought out half our parties food while the others had to wait another 20 minutes. Baring in mind we all ordered at the same time and other people who ordered after us were eating!!!! No prawn crackers were bough over on arrival as so on other tables, we only got some when we asked after being seated for 2 hours!!! Overall absolutely shocking service, rude waiters and clearly incapable, seems they were prioritising deliveries over the half empty restaurant. Will not be eating here again, not a very pleasant 3 1/2 hours, just to make matters worse the place was freezing, it was warmer outside!!
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