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Rainbow Wholefoods Warehouse

  1. Norwich
  2. Thorpe St Andrew Storage

Reviews, get directions and contact details for Rainbow Wholefoods Warehouse

Address: 21, White Lodge Industrial Estate, Hall Rd, Norwich NR4 6DG, UK
Phone: 01603 630484
State: Norfolk
City: Norwich
Zip Code: NR4 6DG

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
Wanted to check this out for a while, finally got the chance today. Was about what I expected. I can only speak from a personal prespective, overall, there were several products that im not a huge fan off and was confused as to why they were there, however what I was impresed with, I loved. These examples are things like raw local honey, cheese from grass fed cows and good organic extra virgin olive oils. Price wise, it was fair, staff were very helpful and friendly.
I absolutely love this shop. A lot of products you can't find anywhere and really good quality. Not an everyday shop, but we need to think that they need to pay a fair wage to staff. Always better to support a small business.
Sadly the customer service is what has led me to leave this review. After seeking a new shampoo with no toxins, I thought why no try rainbow. Unfortunately I wasn’t able to get signal in the store, so was unable to use my really handy app called yuka. Basically it allows me to scan a product and with signal in a blink of an eye, will instantly spell out whether the product is in fact good or bad for you, highly recommended. As I was unable to get signal I asked whether I would be able to return the product, so I could check at home. I was told that I would need to speak to the manager. Which I thought odd, as I was talking to an elder lady who I presumed would be aware of the stores returns policy. Anyhow, of course I agreed to wait. The lady went back and stood behind the till without notifying anyone that I needed help. Again I thought this strange, there were no other customers at the time, but I decided to browse for another 5 minutes. After realising no one is coming, I asked the lady at the till, where the manager was and I was told she is busy out the back. I ended up putting the shampoo back and leaving without purchasing. The whole experience was bizarre. Especially considering their premium price points, you would hope to receive a friendly helpful service.
Poor customer service. Stood at the till for far too long, one member of staff just walked off, two other stood there talking, they caught eyes with me but carried on.. carried on waiting still nothing so left. very poor. Pricing wasn’t great either.
No More - My wife and I have been shopping at this store for over 40 years, we've been on their cookery courses, I would say we are pretty loyal customers. Well not anymore, we are getting on a bit now and on our last shop we picked up a pack of cashew nuts and popped them in our basket. It wasn't until we got home we realised our mistake. The pack cost over £13.00! We returned to Rainbow Wholefoods the next week and asked if we could exchange them as we would never have chosen such an expensive item, it was a genuine mistake. The counter staff were indifferent saying they 'don't do returns'. We asked to speak to the manager who was just plain rude, sarcastic and very arrogant. We left the shop with our expensive cashews, will try not to choke on them, but vowed never to return. You could say the shop has had the best out of us, we must have spent £,000's over the years. We just home people will read this and question whether they want to shop at a store that has appalling, short sited rude customer service
Lovely little shop in the heart of City centre.The staff are always nice and helpful . I like coming there when is more quiet . I shop there for specific things , but I also like to try out new products that I haven’t yet. One of my favourite local shops .
Had an awful experience in the shop today. My partner and I are unable to wear masks due to health conditions and disabilities some which are obviously visible. We had just stepped into the place when a customer I think it was came up to us and shouted at us about we should be wearing masks. We felt very uncomfortable and left without looking round the shop and won't be visiting again. I was quite keen to look in the shop as it was sustainable recycling shop but definitely can't recommend a future visit.
Usually I like this place, but today I felt very unwelcome by the manager, who asked me, in what I felt was a rude way, to wear a face covering. I will not be returning, solely for this reason. This manager could learn a lot from her staff who I have experienced to be welcoming and helpful.
Reviewing for my mum who had a horrible experience with a very sharp lady for leaning to try to see the price on the re-fill bottles that we're too far to see clearly. My mum said shes never been spoken to like that in a shop. She likes to support rainbow as shes been going there a long time but another customer recommend Ernie's after this happened and now so do we! Ernie's staff are all pleasant
Rainbow Wholefoods, a gem hidden in the heart of Norwich. I hope this review will not be looked at as biased in anyway as I formally worked there. I felt like I needed to leave a 5 star review as all you mostly get on reviews is people's bad experiences and that's not fair considering that a lot of the customer base are very loyal and have been going to Rainbow since it began over 40 years ago! 40 years!! They must be doing something right no? Richard the owner is such a wonderful person, and a fountain of knowledge especially when it comes to sourcing the best for his customers. If you're looking for a organic non GMO shop this is the one, plus the prices are very competitive. Cheaper than a lot of other independent businesses. I personally shop at different ones to compare. The staff, are human. They can have bad days but that's a rarity and the atmosphere in the shop is always welcoming and any member of staff will go above and beyond to help any customer to the best of their knowledge, and if not they'll ask someone who does. This year, like for everyone else has been the most difficult. However, Richard prioritises staff and customers health and takes it very seriously so due to Covid the shop is closed for customers to enter, however you can turn up and be served over the threshold. They also offer a click&collect service and delivery service depending on where you live. Everyone is trying to do their best, so please please don't forget about your local independent businesses. Norwich has so many and having them disappear would be taking part of its soul away.
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