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Queens Cross Housing Association

  1. Glasgow
  2. Glasgow Property

Reviews, get directions and contact details for Queens Cross Housing Association

Queens Cross Housing Association
Address: 788-792 Garscube Road , Glasgow G20 7ET, GLG, GB
Phone: 0141 945 3195
State: GLG
City: Glasgow
Zip Code: G20 7ET

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Reviews
They are not trained to any specific standard, most of them couldn't care less but there are one or two who are well above their stations.I don't know who they think they are, I have seen them threatening their tenants, enter their house with no consent on the contrary they forced their way in causing alarm saying they were entitled. I don't know what kind of entitlement gives them the brass to basically try to kick the door in with three, 6 ft thugs while the tenant cowered behind the door wondering if they were going to being attacked. They will make up any story or excuse not to comply with the rules. I don't know how they get away with it And all you ever get is fobbed off with excuses not good enough by a long shot
I’ve had to call this HA about 5 times now because my intercom system isn’t working and neither is my heating. Keep in mind we’re in January and it’s freezing outside. Even trying to wash dishes is hard because my water is ice cold. I’m not surprised by the other reviews I’ve just read because I can relate to most of the reviews written on here. On top of all that when I called again this morning the receptionist/customer service person made me feel like they were rushing to get me off the phone. She also kept reading to me what the last person had taken note of in the system from when I last called and I had to keep explaining those notes were incorrect. I’m fed up and freezing in this flat and I feel like no one truly wants to help or cares.
Has dramatically gone down hill in my experience lately. I have been a tenant for 20 years. Certain staff and management act with impunity often outside their own policies and procedures. When tenants are given incorrect information even to their detriment they will close ranks. This organisation needs to have a long hard look at itself and how it operates.
Continuously ignore issues, turned our lights off due to upstairs neighbour flooding promising they’d be put back on next day but we ended up in darkness for 2 weeks! Have had mould in toilet for weeks due to flooding and despite telling us several times they’d send someone round to sort we have yet to be visited by anyone! Ripped toilet floor up and did not replace when fitting bath, did not extend shower curtain wire like housing officer promised… list goes on
I think QCHA needs to reconsider what they are as an organisation. A housing association or a private landlord trying to get as much as they can from their tenants? The customer service is honestly appalling, I have sent uncountable requests of things that need fixing or cleaning. I always have to follow up after two weeks, and normally after 20 days, I get a poor answer that does not address the issue. It is a shame for their tenants, and for any private owner of the flats around the area because they own most of the flats and they are in charge of the factoring. It is a monopoly, you cannot change gas, factoring, cleaning company, anything at all. They do not care about quality for the tenants, they want a steady income for themselves, and magazines saying how much they do for the community. When in fact, families are living on absolute poverty. I have neighbours whose kids sleep with walls full of mould and QCHA have said: ''that's normal in Scotland''. What an absolute joke, it is really sad to see this happening.
Great staff team, very pleasant day spent in their company.
Can't say why one star as I'm going to the local MP to complain about them
great houseing provider decent rents....its just a shame.....they only have a few flats for hundreds of people.....
Just read some of the reviews of this HA and I'm even more frustrated and disheartened by what I've read. Never, NEVER get a response when I contact them. Housing officer is utterly useless. Even after my local MP got in touch with them on my behalf, nothing. Bathroom walls had to be caving in from a leak in the flat above before anyone even acknowledged me. Disgrace.
They are a joke took from December last year till May to fix a my dad's kitchen floor!!!!! Which is still not fixed he has had to move out Ian Gemmel is a JOKE!!!!
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