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Post Office Ltd

  1. Hereford
  2. Herefordshire Post Office
  3. Hereford Post Office

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Address: 27 Birch Hill Rd, Clehonger, Hereford HR2 9RF, UK
Phone: 01981 250816
State: Herefordshire
City: Hereford
Zip Code: HR2 9RF

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Reviews
Once upon a time Post Offices used to be prominent places in town and city centres, sadly these days they are now so often just counters at the back of a retail shop. The Hereford one being such an example, situated in WH Smiths. I got here early but a queue quickly started to form behind me and the shop looked under staffed, like so many places they like to push people towards self service. The lady that served me was polite and friendly so I went away happy but miss the previous Post Office. If visiting here be prepared to queue.
I can't agree with any poor reviews towards this Post Office. Considering other stores have closed and banks have removed various counter services - foot fall has increased drastically! On top of this, and through no fault of management an increase in number of staff has been denied. Though technological improvements have been made passport/DVLA renewal , this has hindered opposed to helped the length of time spent in a queue, and let's face it this is something that can be completed online. As the tablet is the same process. I'm completely on the side of the staff here, as from the moment those doors open, it's endless abuse for 8 hours solid. Yet they still manage to provide an excellent service and remain positive. So be more considerate and think before you leave a review.
I am not from hereford but today I used this post office. What a rediculouse place about 20 people in line and only one member of staff. I think the manager needs to do their job and make sure its staffed better I was stood over 30 mins before I was finally served. And the cashier looked as miserable as sin. Will never use that post office again I come from a very small town and that post office is run allot better and staffed better.
Website says open until 17:30, went at 16:45 and quite rudely told that the staff were going home and counter services were unavailable with only self-service being left open. This was not an option for me as I wanted to pay cash into my account, which I can only do at the counter. Very misleading to say its open until 17:30. I was one of several customers trying to access counter services at the time so it's not as if there is no demand for it to be open until actual stated time!
Massive queue and a 25 minute wait for a simple transaction. One woman serving and some other young kids apparently just messing around behind the counter. The old post office was massively efficient, no idea why they moved it into the bowels of WH Smith and understaffed it?
this place is just awful,on the day i visited there was just one rather stressed out lady serving and by the time i got to the counter there must have been 12 people behind me.its not just the post office though is it? customer service has gone to hell in modern day England,it is in fact a pathetic shadow of what it use to be.
Worst post office i’ve ever been to. ALWAYS long queues with slow servers and only ever 1 or 2 staff on which is just not enough! Never see a manager present and the people at the self scan are always waiting for someone to go help them! I’m shocked this kind of customer service is seen as acceptable by the post office! It’s truly horrendous!
Always a queue, always appears to be one member of staff working. Have tried the self service kiosks was a failure due to constantly breaking down. Despite how big the queue gets, they will not put additional staff on to alleviate the congested queue.
Always a long queue Wish people would pay their bills another way because those that have no choice but to use the counter wait even longer with only 1 member of staff present
No queue, Time about 14:45 Saturday I was in and out in no time.
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