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Reviews, get directions and contact details for Pontins Prestatyn Sands

Pontins Prestatyn Sands
Address: Prestatyn Sands Holiday Centre Central Beach , Prestatyn LL19 7LA, DEN, GB
Phone: 01745 855608
State: DEN
City: Prestatyn
Zip Code: LL19 7LA


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Reviews
The place was awful. It looked like a prison camp, with broken lights, filthy windows, and litter scattered everywhere. As for the apartment, if you can call it that, that was just as bad. The floors had not been cleaned, and there was rubbish under the beds. The mattresses were stained and extremely uncomfortable. The kitchen sink had not been cleaned, and neither had the cooker. The bathroom had been poorly maintained with the shower and taps leaking, and, at the risk of being repetitive, the toilet had not been cleaned. If we could have afforded to walk back out and find somewhere else to stay, we would have. We definitely will not be returning here.
What can I say about pontins that hasn't already been said? Nothing It's out dated, needs a complete over haul in every aspect, and perhaps a bloody good litter pick! However.... I'm a returning customer, I came here 3 years ago during COVID and yes the rooms weren't all that clean the furniture was awful but I had the most amazing priceless memories with my late mother. I came back to remember her and I wasn't disappointed! The rooms were exactly the same the only difference was they have done away with the old style sofa bed and replaced them with two single beds so now you have nowhere to sit comfortably other than the dining chairs. This works for me tho, we stayed Monday to Friday and was out most of the day so only a case of lying our heads and perhaps eating. Perhaps owing to the time of the season we came the on site shop looked empty but we got by. Unfortunately the swimming pool was closed all week long. And the arcade just looked like the local tip I have never seen so much litter around the camp, there are plenty of bins so not necessarily down to the site management but just total disregard from visitors. This place is seriously run down but isn't help by the way people treat it, it's a budget holiday, very inexpensive place to stay for a few nights and could do really well with a lot of home improvements and respect from it's users! I'm not saying everyone disregards this place but clearly there are some due to the volume of litter, quilts thrown outside the chalets, chairs used as goals etc. If you can see past all of this and just enjoy the surrounding areas you too can make some amazing memories
Attended a recent 80s weekend and had a fabulous time as usual!!! The staff are great, friendly and helpful at every point. Drinks aren't too expensive and the entertainment was very good. Downside? The accommodation isn't great and people do tend to get carried away and play music late into the night/morning. To be fair this is kind of what you should expect from one of these weekends. You're paying a pittance for two nights accommodation and entertainment. It's not going to be 5* is it? Reading the information before you go helps... There's no point complaining that towels and bedding aren't included in the base price when they tell you that before you go... In short, leave any pretensions at home, get stuck into the atmosphere, and enjoy the party!! Rooms: It's better than camping and plenty of people enjoy festivals! Not perfect, but they are very cheap...
Absolutely disgusting. The Queue to check in was totally ridiculous and the staff incompetent. The floors, tables, toilets in club house riddled with litter, dirt and general filth. We upgraded to the club rooms and they are like staying in poverty. Floors unwashed and covered in the previous residents left overs. Mirrors splashed, sticky finger prints all over doors and handles, tiles falling off the walls, fridge absolutely stank, toaster covered in mould, walls splashed with coffee stains, tap broken, bulbs gone, inside kitchen cupboards filthy and all the contents dirty and needed washing. I was just short of turning around going home. But the kids were so disappointed at that point so we set to it and cleaned the place from top to bottom with anti Bax and bleach. If you can afford to go somewhere else, do. This is the Pitts.
Stayed here on a sun holiday. £41 Monday to Friday. Didn't use any of the facilities just a place to rest our heads and a base to explore North Wales. I was full of trepidation having read some of the reviews and would have found an alternative hotel if it was really terrible, but was quite pleasantly surprised. Yes the apartments are basic and like something from a bygone age, but our apartment was clean and the beds were comfortable which is all we needed. We were lucky to stay on a scorching hot week. The apartments get really hot inside as they catch the sun all day and there are tiny windows. I would recommend bringing a fan if staying in hot weather.
Plenty to do on park. Too many seagulls causing lots of mess on steps to accommodation. Signs needed to be erected to not feed gulls. Some guests left a lot of litter about. Easy access to beach just down the road. Accommodation OK. Cleaners need to open cookers and microwaves to check cleanliness. Unfortunately the grill pan was filthy and there was left over pizza in microwave. Amusement arcade had too many ticket games instead of winning money and when you went to cash the tickets in, there was no one at the kiosk. So tickets were not swapped for goods. Daughter was gutted. But overall had a good stay Nearby activities: Great crazy golf and snooker hall. Outdoor gym was brilliant until under age children started to mess about on it. Never saw go carts working. Safety: Good one way system around park to avoid accidents. Walkability: Easy to walk around park. Short walk to nearby beach.
Avoid this place. Paid for club apartment but when we arrived they said we have over booked so you will have to have a standard. The standard apartment was awful. Blood and urine on mattress. Holes in curtains. Holes in mattress. Dirty tissue and socks found under bed. Cob webbs everywhere. Paid extra for ground floor due to mum being disabled but was given apartment upstairs. They said we have nothing left only 2 beds. So the family had to be split up into different apartments. Park was dirty Litter everywhere. Only good thing was the security on gate was very friendly and megan vocalist voice is amazing. Now fighting to get a part refund. £400 we paid definitely 100% not worth that. Also not enough table and chairs in the club or may have been because overbooked. We either had to except the new apartment or come home but didn't want to disappoint the children. Male toilets in reception was disgusting. Floor full of urine and poo. Will never return here
My husband and I arrived late at night after an 8 hour drive. Our room had already apparently been ‘cleaned’ and fumigated due to a fly nest - even though flies don’t have nests but it didn’t take long to realise there was still so many flies. Dead and alive. The light switch for the kitchen had been punched in and wouldn’t work, and the curtains were shredded. We then ended up having to move at 1am, due to pest infestation, to another room that was filthy, the floor was covered in dirt, the fridge had mould in and wouldn’t close properly, the microwave was disgusting, spiders and webs everywhere, no double bed, only one radiator worked and it was freezing, and no toilet roll in the bathroom. It clearly hadn’t been cleaned. But to make it all worse We put £20 of electric on the ‘fly room’ when we arrived before realising there was still loads of them about and coming out of a hole In the wall to which I went to reception and was told they would refund it as it wasn’t used, then they said they can’t and I had to email. So I did, they replied once but have since ignored me, so I sent 2 more emails over the space of a week. Still haven’t heard back. So they kept our money. Shocking. This is by far the worst place I’ve ever stayed.
Such a shame this has closed. I have many fond memories of staying here with my family- the most important one for was my daughter took her first steps in the lunar bar. For many families this was the only holiday they could afford . I for 1 was looking at booking a break to take my granddaughter on holiday. Shame on those who have slated Pontins. At the end of the day a holiday is what you make it
I stayed here this weekend with very low expectations after reading reviews but was pleasantly surprised. It could do with an uplift but there is work going on to improve the place. Our apartment was clean when we arrived. There’s plenty of things for children to do between the go karts, golf, bike rides, swimming, arcade and the activities and entertainment both day and night with the bluecoats. The breakfast wasn’t the best so we went to Greggs and McDonald’s on the other days but all in all, it’s not as bad as people make out.
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