PKL Group (UK) Ltd

Reviews, get directions and contact details for PKL Group (UK) Ltd

"PKL Group is the UK's leading supplier of temporary kitchens and commercial catering equipment for hire and permanent modular kitchens and food kiosks for hire and sale.Our temporary kitchens are ideal to hire to keep your foodservice operating during times of refurbishment, where you have suffered an emergency that has taken your kitchen out of action and for providing catering facilities at events. Our permanent modular kitchens and food kiosks are designed and built to order as new build kitchens and food serveries which are delivered to you site fully constructed and ready to go.PKL has 30 years experience providing temporary and permanent catering infrastructure throughout the UK and around the world."

Address: Malvern View Business Park, Stella Way, Bishops Cleeve, Cheltenham GL52 7DQ, UK

Phone: 01242 663000

Website

State: Gloucestershire

City: Cheltenham

Zip Code: GL52 7DQ

opening times

Monday: 12:01 AM – 11:59 PM
Tuesday: 12:01 AM – 11:59 PM
Wednesday: 12:01 AM – 11:59 PM
Thursday: 12:01 AM – 11:59 PM
Friday: 12:01 AM – 11:59 PM
Saturday: 12:01 AM – 11:59 PM
Sunday: 12:01 AM – 11:59 PM

Update Info

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Reviews

I have not come across an incompetent company ever. I have now been out of a freezer for over 3 weeks now, took them 5 days to get an engineer out to site. Kept on promising with callbacks and updates but nothing. I have lost over 3 weeks of sales and stock. The worst customer service ever. Today I have emailed..I was promised an update before midday...and I am still waiting  it's now 4.30pm. No one is answering calls... Not even worth the 1 star rating In my opinion do not use this company.

Prior to today I would have gladly rated 5 stars. However after how I was treated today as a loyal customer for over two years, I have to rescind that high rating. I was promised an engineer would come to me on a given day to repair my defective equipment, that didn't happen and I received no communication as to why it didn't. I phoned and was promised a feedback in 20min, never heard from them, I had to call back. Now if you don't have an update after 20 mins promised, you still hold your promise and say I don't yet have an update and communicate with the customer properly. I then tried to politely explain my grouse and gross inconvenience of having a defective equipment which they promised to repair and I had to phone put down on me. I phoned back immediately and was further told "get off the phone, the engineer will call you". That is an unheard-of  lack of professionalism and customer service. You have let yourselves down.

Very poor service. No communication on the possible length of time items are sent, no apology when items are not collected. No results to enquiries regarding incorrect charges. I would never recommend this comapany.

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Lyndley Close 440 meters

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Reviews, get directions and contact details for PKL Group (UK) Ltd

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