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Phoenix Life Assurance

  1. Glasgow
  2. Glasgow Insurance

Reviews, get directions and contact details for Phoenix Life Assurance

Address: 287 St Vincent Street , Glasgow G2 5NB, GLG, GB
Phone: 0141 275 8000
State: GLG
City: Glasgow
Zip Code: G2 5NB

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Reviews
Utterly useless. I've been waiting since last August for my compensation regarding a mis- sold Free Standing AVC that cost me thousands in lost pension. Agreed a figure 5 weeks ago sent confirmation of my identity and bank details and I'm still waiting. Also I've moved a pension away from Standard Life because these clowns have taken over Standard Life Avoid Phoenix Life If you possibly can. Remove your funds from their clutches I ended up contacting the CEO and I'm a shareholder...nothing works. Its all about prevarication and delay. Avoid Avoid Avoid
As a financial adviser we rely on obtaining information from insurance companies quickly so we can help our clients. When I hear the name 'Phoenix' my heart sinks. Sent them request 3 weeks ago but they Glasgow say the email address they supplied does not exist! If you are retiring and have a Phoenix policy - start the process at least 3 months before. Phoenix is where good service goes to die!
After 18 months since my fathers death they still fob us off even though they have a letter of probate allowing them to make payment.
My aunt passed away and I notified them of her passing. They do not have a joined up approach given the myriad of companies and brands that sit within the Group. Have been waiting nearly 2 hours now to speak to someone using various phone lines. This is an appalling customer experience let alone dealing with a very difficult circumstances, a bereavement.
Been trying to cash in an old pension and I keep getting messed about an absolute joke of a company , I get the impression that they don't want to give me my money . This must be the only company left in the world that doesn't use email everything has to be done by letter and you constantly have to call them to chase them up and to insure they have received the letter .
Death of my wife: I was asked to find out which part of Phoenix Life the money came from as they could not find her details. Nice to be a valuable customer. Avoid this company
This company cannot be trusted. The policy was paid for nearly 4 decades with the belief that there would be a final bonus, just to be told there is none and the policy is not worth much more than the money paid into it. Avoid this company. The whole situation equals to a financial fraud.
After 4 and a half years of non payment and complaining to the Independant Financial Ombudsman whose final decision was in my favour, I would never trust this company with any new business.
What a joke 3hrs and 30 minutes on phone and still waiting to speak to someone if I could give a zero I would customer care shocking need a good shakeNegativeQuality
Tried to get a form sent out after a relation had died hard work getting it sent out would not recommend Phoenix to anybodyNegativeProfessionalism
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