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Papa John's

  1. Crawley
  2. Crawley Pizza

Reviews, get directions and contact details for Papa John's

Papa John's
"Papa Johns. Better Ingredients. Better Pizza. 100% fresh dough in all of our pizzas. Sign up and earn Papa Rewards® Points on every order."
Address: 1 Gossops Parade , Crawley RH11 8HH, WSX, GB
Phone: 01293 528528
State: WSX
City: Crawley
Zip Code: RH11 8HH

opening times

Monday: 11:30-00:00
Tuesday: 11:30-00:00
Wednesday: 11:30-00:00
Thursday: 11:30-00:00
Friday: 11:30-00:30
Saturday: 11:30-00:30
Sunday: 11:30-00:00

Update Info

related searches: Papa John's Horsham, Papa John's, Papa Johns number, Papa Johns Manchester, Papa John's prices, Papa John's Stourbridge, Papa John's Alton, Papa John's UK
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Reviews
Worst experience ever at this papa john’s pizza.I ordered two vegan pizzas through the mobile app last Friday evening and went to the store after 30 mins from ordering to collect them. They didn’t prepare my order until I reach there. When I asked the counter the guy from the counter didn’t recognize my order at all. After showing my order number on my phone, he printed the slips from the till & started preparing the order. I end up waiting at the store for 40 mins to get the pizzas. That’s not the best part. When I reached home, we realized that we received the wrong pizzas non-vegan, pork & meat pizza then I tried to call the store but it kept saying busy we dialed 53 times. I end up driving back to the store to change the pizza. When I reached the store, I noticed a couple of customers already complaining about the wrong pizzas delivered, and the store phones are kept down to avoid phone calls. I took pictures of them see attached. One of the staff a Muslim short lady started to argue with me for taking pictures of the counter/phones. Then the store manager told her in loud voice not to argue with me and send her back also he purposely avoided me. And he kept me waiting for another 10 mins until a delivery driver approached me, asked ‘what’s wrong with the order’. After understanding the issue, he asked the ladies in the back to redo my order. I end up waiting for another 30 mins for the pizzas. Even this time they didn't prepare the order correctly but thankfully It was vegan pizza. So, I decided to take it and no one bothered to apologize or explain why they keep the phones down. Also, I've noticed no food safety measures are being followed. We waited more than 2.5 hours for the pizzas and drove back & forth to the store which cannot be acceptable. I or anyone that I know of will not order from this papa john’s store AGAIN. Horrible experience ever in my life.
They are un cooked pizza an I am try to calling again again an that guy was so rud my little girls are not happy an he said we can't break our fake policy an he cut down my phone very disappointed in my life I am never ordered pizza again that guys was so rud an I am try to call again an again an he didn't pickup my phone very very very poor service an I am talling all my friends an family naver ordered pizza from pappa jons an yah traning your poor staff an poor service
I have regularly ordered from this Papa Johns for the past several years and they have always been reliable and the pizza has been great. Tonight however, Valentine's day, I placed an order at 18:30. I proceeded to hear nothing at all for 2.5 hours and at 21:00 I get a text saying my pizza is on the way. The driver on the little map drove straight past my house and delivered it to someone else. I then got a text saying my pizza has been delivered. So they took my £20 and delivered my pizza to someone else and took their time doing it at that. You may be thinking 'why didn't you just call them?'. Well, I rang about 10 times over the 2.5 hours and each time it either rang out for a minute and then ended the call, or it went straight to 'line busy'. Papa Johns are never getting a penny from me ever again. I read from the other reviews that a new manager took over a few months ago and this might explain the downturn in quality.
Absolutely awful customer services. Requested to speak to the manager and they wouldn't even come to the phone and then hung up on me after my pizza arrived stone cold half hour later than expected and all squashed on the side of the boxFood: 1/5
If I could give Papa John’s in Crawley a rating less than zero then I most certainly would. First of all, they have no idea what customer service even is. The manager shouted at me as if I were a member of staff - and even then I would be handing in my resignation on the spot. Once I was actually given the correct order took a couple of attempts, the quality of the food was what I could only describe as poor. There was hardly any sauce on my pizza and I also found some bits of onion and mushrooms which were not toppings that I asked for and so I had to pick them out. I also couldn’t help but notice the shocking lack of hygiene within the store. The surfaces were visibly unclean and one member of staff was openly coughing in the direction and vicinity of customers’ food. I certainly won’t be returning and will be taking my business elsewhere next time.
Worst customer experience, the pizzas were over an hour late and cold. The staff were rude and the manager was very unhelpful. The tracking online system said it had been delivered but it never was - then the delivery driver delivered them nearly an hour later. I will be disputing the payment with my bank as I do not trust them to refund me. Don't bother ordering from them - save yourself the hassle and go to Pizza Hut or Domino's.
Bland,cold and not worth the money. I normally like Papa John's but this branch has changed my mind. I won't be getting Papa John's again after this, 10mins and my order was already made and when I got to the car felt cold. 10 mins home and everything was cold and tasteless.Food: 1/5
I Always get XXL and pay for triple cheese, but I never get it quite right but I get fairly a bit more cheese and I was ok with it! BUT today I barely got a single cheese! What I paid for triple!! And when I called to complain, they say “we’re sorry but that’s the new standards” whhhhhat standers!!?? To miss selling me and the ale my money but not giving me what I paid for???!! And in the end, they said “remind me next time and I’ll make sure you’ll get a triple cheese” I was not happy at all, I used to live this pizza but now it’s not even worth it.
Had to call up as no dips and as i have had this happen to often now fed up with them getting 3 or 4 pound off me each time for nothing.... The lady i spoke to was rude with attitude... Said i can have a refund once head office had be contacted about it.... So i asked for a email confirmation that this was going to happen... Then was told i will get the driver to drop them to you and put the phone down on me...... So... 40min later still waiting......
Very rude staff, refuse to follow their own policy, take money and do not deliver products, have to go through head office. DO NOT ORDER FROM HERE. Save yourself the stress go to another place.
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