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Palace Restaurant

  1. Northampton
  2. Northampton African

Reviews, get directions and contact details for Palace Restaurant

Palace Restaurant
Address: 163 Kettering Road , Northampton NN1 4BS, ABE, GB
Phone: 07958 375667
State: ABE
City: Northampton
Zip Code: NN1 4BS

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Reviews
Have been there more than 4times really good. Chilled beer, suya, nkwobi and isi ewu with good DJ. Hospitality is top notch. Good place to relax after work
Photos attached. Be the judge This was aside the hostile attitude and customer UNfriendliness expressed by the owner/manager over something that was obviously her mistake. Customer service was zero; food was second last to none!
Food was amazing. The atmosphere was understated but the food was of a superior quality.
This is the best jollof I’ve ever had.. the palace cafe never disappoints. It’s really hard to find good west African food.. I come here when I want to 100% sure that I will get a good meal
Delicious but portion size is too small. Too expensive for what they give you
It's not for me, but I believe for othe peaople it's alrightFood: 3/5
**Avoid this restaurant** Horrible service & rude staff. Waited over 50 mins and had to leave without eating!
The issue with my order was that I waited from 7:51 to 22:20 for the order not to come. Spoke with the restaurant 3 times who reassured me the order is on its way and the driver was coming. Called a 4th time and they said they were not alerted about the order by just eat and that they would start making it now. They did not apologise that I was waiting over 2 and a half hours and I had to call to find out where the food was. When I brought up the fact of apologising and taking away the delivery fee they apologised but said no to the fee waiver and I then asked them to cancel my order. They said they cannot cancel that I have to. I said well that I am being asked to review the food and rate them so cannot cancel. They told me to call just eat. I asked for their number because it wasn't possible. Then they then said they would cancel it on their side. I received a notification of the cancellation, but the reason was the driver could not find my address. Really disappointing. I even fell asleep twice waiting for this order. 0 for customer service. Not impressed
Great food, great atmosphere and excellent service. Highly recommended!
stop offering deliveries if you dont have delivery drivers have ordered food so many times and i get them 2 and half hours after the order is made and am very angry today because everyone i ordered food for has gone to sleep waiting over 2 hours for the food. you cant charge 4 quid extra for delivery and give such a terrible service. i love the food but delivery service is beyond terrible sorry for bad review but you need to fix this i will never order delivery again from here if i cant collect id rather just find somewhere else
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