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Oriental Pearl

  1. Stoke On Trent
  2. Stoke-On-Trent Chinese

Reviews, get directions and contact details for Oriental Pearl

"Dear customer, Due to the rise in the commodities price we will no longer serve free Prawn crackers. Thank you for understanding. The Oriental Pearl is a takeaway based in Kidsgrove, Stafford. The The Oriental Pearl offer great tasting currys, pizzas, burgers, Kebabs and Southern Fried Chicken. Order online at The Oriental Pearl Kidsgrove, Stafford"
Address: 16 Market Street Kidsgrove, Stoke On Trent ST7 4AB, STE, GB
Phone: 01782 777266
State: STE
City: Stoke On Trent
Zip Code: ST7 4AB

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Reviews
Delivery predicted 1.75 hours. They came to deliver just before that time but we didn't here anyone knock or door bell despite doors ajar and getting up to look regularly. Rang, but left no message and went back with food. We rang them to see where food was and they said they'd have to re-do food. It arrived only 10 minutes later and was cold...clearly not re-done! They wanted to charge for another delivery. Food tasteless and very disappointing although on this occasion correct. I don't know why I was talked into it as this is the norm from them. Last chance. We won't be ordering food from here again.
Cold food and poor customer service when I called to complain. Order from here all the time and this is how they treat you! I’ve never complained before but the food was cold! Would refund but they’d have to collect the food, we’ve just waited 2 hours! Not exceptable! Won’t be ordering from here again! Mainly due to the rude girl on the phone!
Good takeaway. Food good overall. Wait times not too long. No free prawn crackers provided now due to rising costs which is disappointing.Food: 5/5
Have ordered from here for year, last 3 or 4 deliveries have been poor. Prices increased fully understand this, no free prawn crackers anymore penny pinching. One of my orders in BBQ sauce was coloured water sent it back, gave them benefit of doubt and ordered two things, only got 1, that takes some doing. they need to sort themselves out as the reviews on here are getting worse. won't use them again.
Customer service is absolutely shocking, especially from the owners daughter! Orders constantly come wrong and when you call to report you are met with attitude not with help. Considering we have been going there every week for 6+ years the customer service, all round service, and food has gone massively down bank! Will never be ordering from here ever again.
Unbelievably rude staff. They don't answer the phone when you call. Rang repeatedly for 20 minutes, no answer. I then drove to the takeaway, to hear the phone continuously ringing in person. Another poor soul being ignored. I advised I had been calling for 20 minutes and they didn't answer the phone, I was told it had only just started ringing I asked if she was going to answer the phone that rang the whole time we were in the takeaway to be told she didn't have time. I suggested maybe they need more staff, and she replied "no we are ok" with quite the attitude. Very poor customer service. I'm sure your receptionist loses you lots of business. I will go elsewhere in future!
Absolute rubbish, ordered two special chow mien. Delivered ontime but the food was horrendous, completely dry , no sauce at all and needed a magnifying glass to find the meat and prawns. Had the same a few weeks ago and it was good. Have they changed the chef? Won’t order again.
Rice was stuck together, chicken was under cooked and cold, took 90mins for delivery. When I phoned to complain I was told that they don't really care. Stay away from this awful take away.
Normally a very good service but over half an hour late to deliver and the food was cold. 2 phone calls to try to find out where it was but, its with the driver, doesn't help much.
Disgusting, chips so soggy, curry sauce didn't taste right too salty, beef chow mein tasted liked been cooked days ago
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