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Oriental Delights

  1. Smethwick
  2. Smethwick Chinese

Reviews, get directions and contact details for Oriental Delights

Oriental Delights
Address: 23 Abbey Road , Smethwick B67 5RA, XWM, GB
Phone: 0121 434 4267
State: XWM
City: Smethwick
Zip Code: B67 5RA

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Reviews
Was just about to order but changed my mind after the reviews especially that Thai curry looks awful. This place need to fix upAtmosphere: 1/5
We have ordered twice in the past 3weeks. Which is the 1st since Oriental Delight's reopening and we have had amazing food always hot and tasty. My favourite is anything with Peking Sauce on it. Love being able to order on their app and pay online so much easier. Food: 5/5
I ordered a Green Thai Chicken Curry from here. The sauce was watery and the chicken was Hard. There were no peppers or green beans. It had a bit of spiciness, which took away any flavours that there should have been. It looked like they had never made a Thai curry before, or just didn't care
We made an order this evening to collect, we got home and our meal was wrong and the food was luke warm. We called to tell them the order was wrong to ask if one order could be replaced, they attempted to argue on the phone so we asked to come down for a refund, she said “okay”. When we got there she said we do not do refunds, so why she’s agreed on the phone to waste our time made no sense. She continued to tell us we were wrong and commented on how my partners fathers English isn’t good enough.he was born and raised in the uk and we had not ordered with his family so this comment was irrelevant we had paid £30 for this order and after 30 minutes of debating and her being rude to us she said she would do us some rice, at this point the food was cold! She said that was our issue and not hers! She continued to bring up how delivery takes 40 minutes so food wouldn’t be hot, we had not had delivery we ordered and collected ourselves. In the end we got £25 pound but this isn’t the point. The food we collected wasn’t hot, the staff were rude and we will not be ordering from here again! I suggest other people search for another Chinese to as my partners parents have been going there for years and this isn’t the first time they’ve got food wrong. Usually we would make do but half of a meal was missing!
Marking this place down is a disappointment because the taste of the food was good but a couple details completely ignored. I ordered chicken balls, chips , roast pork curry and boiled rice. It may seem like I'm making a big deal out of it but i went in the restaurant to order so what i asked for would have been fresh in the memory. I asked them not to put peas in the curry and to swap the sweet and sour sauce with the chicken balls with BBQ both points she politely acknowledged and agreed with. When i got home in the taxi and opened my food loads of peas were in the curry and the sweet and sour sauce had not been swapped for BBQ. This is a shame because i would have marked higher. I hate peas so the 5 minutes i spent spooning out the peas was a tad frustrating lol.
Ordered a takeaway from here. The food was not freshly cooked, it was stale. The meat was tough and dry and had obviously been cooked the previous day or earlier. The meat that was supposed to be beef was dry, hard and black, never seen beef like that before. The food was not edible. Would not recommend this place or eat from here again
So I placed an order on Friday the 15th of October 2021 at bang on 5pm. I ordered 1 chicken curry 1 egg fried rice and chips. I spoke with the restaurant shortly after receiving my order as they had sent beef curry not chicken. They agreed to resend the order out at which point I clarified with the restaurant that the chips and rice were also being sent out as by the time my curry was getting there these items were now cold. 1 hr later I received my curry no rice no chips. I called the restaurant again to be put on hold 3 times and then to be shouted at and met by a very rude and aggressive women on the phone. Complaining that she now had to pay her driver 3 times to come out to us. This then resulting in her saying goodbye and hanging up on me. I called back to be told the driver was on the way and that they were far too busy to deal with me now. Absolutely disgusting customer service. Will not be eating from here again.
First time eating here today. Ordered mushroom vermicelli and I was pleasantly surprised! Welcoming staff, flavourfull food and good portion size. Little greasy but I guess that should be expected from a takeaway place. Will be returning :
We enjoy everything I must admit the the prawn toastie let's them down. But I still score then 5 stars. The curry dish is bang on, the salt and pepper squid is to die for, their double happiness is amazing! My mouth is watering. We always go here every time. We love you oriental!!
Lovely food, we order nearly every week. Excellent customer service. The man behind the counter who answers the phones is really friendly, and learns the orders of regular customers! Quick delivery, and the driver is friendly too.
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