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Orbital Trampoline Park

  1. Luton
  2. Luton Playground

Reviews, get directions and contact details for Orbital Trampoline Park

Orbital Trampoline Park
Address: Chaul End Ln, Luton LU4 8EZ, UK
Phone: 01582 262050
State: Luton
City: Luton
Zip Code: LU4 8EZ

opening times

Monday: 10:00 AM – 7:00 PM
Tuesday: 10:00 AM – 7:00 PM
Wednesday: 10:00 AM – 7:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 9:00 AM – 8:00 PM
Sunday: 9:00 AM – 6:00 PM

Update Info
Reviews
When we got to the venue there was shaggy. It wasn’t me blaring which has inappropriate lyrics for young children. We went at 4 pm on half term And the music was inappropriate for much of the hour we spent there. After being at the venue for around 20 minutes, the children were told that they couldn’t jump in their trampoline socks because they were not orbital socks on speaking to the staff. They claimed that not wearing orbital socks would invalidate their insurance. This is not something I’ve ever encountered before or orbital or any other trampoline park. I asked the manager to show me the insurance document Which he promised to do but it was never produced instead he made me wait for 15 minutes to just show me their waiver and a British standards. Paragraph nothing to do with their insurance. I left my email details and they promised to send me the insurance and that still has not happened. The place Is Dirty with stains and marks and grubbiness on the floor as you can see by the pictures? The café area had multiple tables that had rubbish where no one had bothered to clean it all up. All in all it’s a dirty venue which plays entirely inappropriate music considering the vast majority of people Are young children And they try and rinse the parents for yet more money to buy their socks. Awful venue definitely won’t be going back. There are much better trampoline parks there are much cleaner. Although there is a safety briefing, there was no member of staff in attendance To make sure that people are paying attention and there was nothing to show that anyone that actually sat through the briefing which I’m assuming would also invalidate their insurance but they don’t seem to care about that because it doesn’t make them any money.nnWith regards to your reply there are other reviews which also comment on the innapropriate music being played and the lack of cleanliness of the venue so this is not an isolated incident and you clearly haven't listened to previous feedback you words are empty as you don't follow them up by taking any action.nnWith regards to the safety briefing there was no member of staff in the room, as stated surely this is a bigger safety concern than kids wearing trampoline socks just not of your brand but as it gets you no money you don't bother to enforce it.nnWith regards to the insurance document the point I made with the manager is that whilst I can understand why you need trampoline socks I didn't;t understand why you had to have orbital ones specifically. I've been to Orbital and other trampoline parks in the past and this has never been an issue. The manger told me that it's part of your insurance and said he would show me the relevant place where it says this. He didn't;t do so and it's still not been forthcoming. He showed me a waiver and referred to a PAS 5000 which is a BSI standard for trampoline parks but none of these showed anything to say that a trampoline park must have people use their socks or that not doing so invalidates any insurance.nnTo be honest your response is what I would have expected, you take no ownership for the issues, nothing will change you'll just continue to loose customers as there are other cleaner, better organised options available.
Excellent experience overall for all the children, they enjoyed themselves and the facilities were good for adults to supervise the children on the balcony with the added benefit of the cafe. Parking is ample and there are a good amount of locker storage.
My child went for a party this weekend and he really enjoyed! The food was great and my experience in the cafe was so pleasant! Lovely staff upstairs however my check in experience was not of that at all. When i walked in asking reception for help the staff were rude and felt like they wanted us out of the way because we were part of party. Only had a good experience after when checking in with the party host.
Very nice experience!nBig space! Good facility!nParking is limited.
Oh, it is wonderful here our son had a wonderful birthday party to celebrate him turning 4 years old. The children had fun jumping and playing around with the other children. When you attend they get you sign a safety waiver and show you a safety video. So, they take safety very seriously here which does put your mind at ease for good family friendly with good time fun. I happily recommend this place for good family fun and help kids blow off some steam.
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Orbital Trampoline Park map

Directions to Orbital Trampoline Park with public transportation

Chaul End Lane 70 meters
A
B
C
CS1
CX
E
F70
F77
Hi
Hatters Way Retail Park 140 meters
17
CN4
X1
Z
Hatters Way Retail Park 170 meters
17A
230
CN4
X1
Z
Cosgrove Way 180 meters
17
17A
CN4
Chaul End Centre 390 meters
17A
31
CN5
Z

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