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Optical Express Chester

  1. Chester
  2. Chester Eyewear & Opticians
  3. Chester Laser Eye Surgery & Lasik

Reviews, get directions and contact details for Optical Express Chester

Optical Express Chester
"Optical Express has been providing eye care in the UK for nearly 30 years and has grown to over 120 locations. We provide a full range of eye care solutions: from life-changing laser eye surgery to designer glasses, contact lenses and sunglasses. As the number 1 provider of laser eye surgery & private cataract treatment in the UK and Ireland, our focus is to provide our patients with their very best visual outcome. As a world leader in eye care, it is little wonder we now treat six out of every ten laser eye surgery patients in the UK. From your regular eye tests to your free consultation for eye surgery, through to your individual treatment with a leading surgeon and follow up aftercare appointments, we're with you every step of the way."
Address: Suite 2 1st Floor The Exchange St John Street, Chester CH1 1DD, CHE, GB
Phone: 0800 023 2020
State: CHE
City: Chester
Zip Code: CH1 1DD

opening times

Monday: 09:00-17:30
Tuesday: 09:00-17:30
Wednesday: 09:00-17:30
Thursday: 09:00-17:30
Friday: 09:00-17:30
Saturday: 09:00-17:30
Sunday: 10:00-16:00

Update Info

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Reviews
Having gone private for my wife's cataract surgery, as the NHS waiting list in Wales was far too long, we wondered if we were doing the right thing. We needn't have worried as she got an appointment for surgery 2 weeks after her initial consultation. Everyone at Optical Express were unbelievably professional & her surgery & aftercare was second to none. My wife was very apprehensive about the surgery & really quite scared, but she actually said she never felt a thing. I would just like to say thank you to everyone at Optical Express for their caring & professional attitude. Brilliant work everyone.
As always fantastic care and service. I had my eyes lasered 2 years ago and the result were fantastic to be able to do every day things without glasses has had such a positive impact on my life. I came back to the Chester Branch headed up by Ann for my eye test and again their friendliness and care is what keeps me coming back. Thank you ladies
Very happy with my experience. Staff were friendly and informative and just as excited as I was to get my eyes corrected. After care has been great too and I'm happy with the results
I used optical express for my laser eye surgery and the experience was brilliant end to end - really helpful and friendly staff at the Chester store and great surgeon/team in Manchester - definitely recommend!
Staff were pleasent at my 1st appointment very helpful and polite. Unfortunately they didn't provide me with the correct details which were later given to me in a appointment with the surgeon. They missed out important documents and information. Due to information given to me at a later date I chose to cancel the surgery as they said I was high risk. They acknowledged the issue but are attempting to keep some of the deposit. After multiple calls they keep saying they'll look into it but still not heard anything. I wouldn't recommend optical Express to anyone. No such thing as customer service.
I went for laser eye surgery yesterday after years of thinking about it. I had the LASIK i-design and had it in the Liverpool clinic. Honestly, it is the best thing I’ve ever had done! The surgery was not long at all and was completely pain free. After the treatment it feels exactly like you’ve cut lots of onions, but I got myself straight home to bed and woke up today and it is like a miracle! I could see it was such a great feeling! Everyone at both Chester and Liverpool clinics were amazing! Especially the technician I had, he was like my cheerleader getting me through the process by counting down the seconds. They were all so friendly and amazing! I would highly recommend to anyone that is wishing to go for it. Thanks so much Optical Express!
I am writing this review after receiving laser eye surgery with Optical Express. All initial and follow up consultation was conducted by the the Chester branch, where the service was professional and clear, and was informed at all stages. Following my consultations I received the surgery at the Liverpool branch, again was greeted with a professional knowledgable experience. The whole surgery process was quick and efficient being complete start to finish within 1hour 30minutes. Aftercare appointment were made at my convenience and information was available as needed. I would recommend the experience to anyone looking to have the treatment done.
Had an absolutely fabulous experience at the Chester and Liverpool clinics! I had my consultation at Chester, Laura was very friendly and guided me through the process with her lovely, soothing, spa voice. We did a lot of very thorough checks and tests and I really felt very looked after, she even made me a little brew whilst I waited for the lovely optometrist! I had my procedure 4 weeks later at the Liverpool clinic, once again the whole team was super friendly and professional. The procedure itself was super quick and absolutely not painful at all which was really surprising! I only felt a little pressure, afterwards I could see but my eyes were blurry and watery. When I got home I took some ibuprofen and had a nap and woke up a new woman! I couldn't believe how normal and not too irritated my eyes looked either! I've just had my post-op check up in the Chester clinic and once again the staff there were super friendly, professional and really warm and welcoming. Just such an amazing, life changing experience, I'm so excited to experience the world with great vision!! Thank you!
Anne, Laura and Andy are an absolute pleasure from start to finish of this process. I could not recommend them more. The process has been absolutely life changing and it’s been made even more special by the people who work in the Chester office. I had lasik eye surgery and after 24 hours, I had better than 20/20 vision. I was reassured and all my questions were answered. The procedure itself was 10 minutes, pain free. I developed inflammation in one of my eyes and was given additional check ups and eye drops to address it, at no additional cost. Everyone that works here genuinely cares and you do not feel like they are taking your money and running. It really has been an amazing experience and I would recommend it to anyone. Thank you optical express, the wonderful Laura and Anne, and Andy.
So I was very nervous about having any kind of procedure especially when I find it hard to tolerate eye drops. As my eye site started to deteriorate quickly quickly for near / reading I found glasses becoming more and more off a hinderance especially as I wanted to continue with my hobbies. So I worked up the courage to have a consultation to see what the best options were for me. All I can say is I am so glad I have gone through with the treatment as this has essentially changed my life for the better and given me the freedom back to to do the thing I used to do. The staff at Optical express were extremely professional and friendly and made me feel welcomed and valued which is a rare thing these days. Nothing was a problem, any and all questions were answered. This is true for the centre in Chester and the Bridgewater centre in Manchester. What I appreciated as well was the continuity of care with the staff. Hats off to Osman who looked after me on the day of my operation and my post op review. In all honesty if you are thinking of lens replacement do it sooner rather than later to get the most benefit but more importantly it will allow you to enjoy life so much more so don't put it off. My surgery was painless. 7 mins of being a little disconcerted for each eye and that is an extremely small price to pay for getting your life back.
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