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Oil Burner

  1. Kingsbridge
  2. Kingsbridge General Contractor

Reviews, get directions and contact details for Oil Burner

"Oil Burner Service.Based in Churchtow, Kingsbridge, serving the whole of the South Hams and surrounding area.Undertaking all work with oil fired boilers, vaporising cookers and fuel storage.Already well known in the area offering reliable service with multiple Oftec qualified technicians and time served plumbers.The installation of full central heating systems is also undertaken, along with boiler replacement, system upgrades, hot water cylinders, service and maintenance.We operate a full break down cover with a vast range of spare parts carried for all makes of appliances from our extensive stores and van stock.Oil tank installations old and new can be upgraded or replaced with new high quality tanks and equipment."
Address: Unit 5/South Hams Business Pk, Kingsbridge TQ7 3QH, UK
Phone: 01548 852375
State: Devon
City: Kingsbridge
Zip Code: TQ7 3QH

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Reviews
The engineers when they have attended have always been fantastic and very helpful and deserve five stars. However, the one star is because whoever you employ to answer your phone is awful. Both myself and my mother have called separately and on both occasions the lady has been unprofessional, rude, dismissive and downright nosey. When you call an oil company it is usually because you are cold, have no hot water and are desperate for help and advice. Not someone to look down on you and make you feel like 'you are not a regular customer so not interested'. UPDATE: Response below received from Oil Burner Services. Be careful if you leave a bad review for this company. They found my number, phoned me and said I had the wrong company, denied having spoken to me, made me feel like I was making it all up and then made the assumption I had not serviced my boiler although it is none of their business. My elderly mother had called to seek help when she was confused, cold and worried because she didn't know what else to do ...... and be careful if you get a quote from them and then get someone else to do the work because Anne the telephonist saw a plumber's vehicle on my drive and told me wrongly that I had employed another company to have a boiler fitted. I wonder if my further review will prompt another phone call.
Mark has just come to service our oil boiler. We thought we'd give Oil Burner a go after a rather mixed/poor experience with another vendor. What a difference. Mark was on time, polite, informative and efficient in getting the job done. Within 5 minutes of being on site he highlighted a couple inexpensive issues which should have been addressed in the past and hadn't. He also offered informative advice on a couple of other issues we been thinking about. Top guy. It's early days and only one visit so far but pleasantly impressed.
Just booked my annual service for our Aga and boiler, for September. We have been using Oil Burner Services for five years, since we moved to Devon. We have been so impressed by the professionalism and knowledge shown by them. We also had a new boiler fitted recently, as the old one was as old as the house! Every aspect of the new boiler fitting was brilliant. The plumbers, electricians and oil boiler specialists. They work with efficiency and left our house spotless. Me and my husband can honestly say that out all of the companies we have engaged in our various homes, for various reasons over many years, Oil Burner Services must be one of the best. We can not recommend this company enough. Viviane and Mark Spicer.
If I could leave no stars I would. I have never experienced such shockingly rude customer service. The lady I spoke to actually told me to find someone else to do the job and hung the phone up on me. This was when they finally called me back, after calling them for the third time. Apparently if you want these people to come and fix your boiler you have to be a clairvoyant and predict whether there will be an empty parking space for the engineer when he arrives, but they can't tell you when that will be. Tricky. I understand that engineers need to carry tools and therefore park as close to the house as possible, but rural village locations can't always guarantee this which is beyond anyone's control. Rude, rude, rude and exceptionally unhelpful.
From the very beginning of my journey towards having oil fired central heating right up to this afternoon when the chaps left having tested and commissioned my new Boiler I have received amazing service, help and courtesy. Ann was my first contact who was charming and helpful and kept on at Phil who was obviously busy to contact me- which he did. When he came round to discuss quite an unusual installation he spoke gently and explained everything in lay mans terms. So today after 4 full days and miles of pipes and wires and fuelled by copious cups of tea/coffee and biscuits the team of brilliant young men and Phil! left me with my amazing Heating and hot water system. I cannot speak more highly of the service, the courteousness and tidiness at the end! and the standard of workmanship and would 100% recommend them. Also have to mention Matt electrician from Paul Barlow - he also could not have been more helpful.
Don't waste your time ringing this company, although the lady who answered the phone seemed friendly she was very negative saying straight away that they were very busy and didn't have the staff to come out even though I'm not in a hurry and and could wait 4 weeks she insited I'll call someone else suggesting I call someone from a Beacon type leaflet. Very poor.
Can’t rate them any higher. Really lovey customer service, quick and efficient. Get to the route of the problem quickly with no fuss. I been using them for several years now. Always get to me that day in an emergency.
A very good reliable company with quality polite staff, I thoroughly recommend them. We have been with them for many years and they never let you down.
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