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Oaklands Hospital

  1. Salford
  2. Salford Hospitals

Reviews, get directions and contact details for Oaklands Hospital

Oaklands Hospital
Address: 19 Lancaster Road , Salford M6 8AQ, XGM, GB
Phone: 0161 787 7700
State: XGM
City: Salford
Zip Code: M6 8AQ

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Reviews
Admitted as a day case to have a small procedure done and every member of staff I encountered took the time to say hello or smile despite being busy. The Nurses, Surgeon and Theatre staff were lovely, helpful and a credit to the Hospital. If the Hospital wasn’t so far from my home I’d opt to use it for appointments as the staff made a stressful time so much easier for me. The waiting room, Day-case Pods, corridors and Theatre were spotlessly clean which is always reassuring to see. Keep up the great work
I recently had a two night stay here after undergoing surgery. Starting with parking it’s free but very small so it can be hard to find a space but you don’t have to go far to park on side streets etc. I got taken to my room which was immaculate, everything was spotless, I have attached photos, I’d say looking at some other rooms I had a smaller one but it was nice and cosy and exactly what I needed : The staff there are brilliant, I was under Bilal Alkhaffaf and his team, the theatres lady’s there helping especially Kate really put my mind at ease and I was super comfortable going in for the procedure! Come around I was abit rough but all the staff were super friendly and were super patient with me, nothing was ever to much! I was looked after a lot by Aileen Benig who must be the most caring person ever, again nothing was ever to much, she was so kind and calming and reassured me everytime, everytime the buzzer was pressed no matter what time of the day they come and seen me swiftly! The catering staff were also very very friendly! I had a fantastic stay under the circumstances and I wouldn’t hesitate to have any other surgery here again.
Ms Rutherford Davies did a procedure on my knee, I can't recommend her highly enough.... The day I had my op there was a lovely lady just before anesthetic named Helen, she put me totally at ease... I had just recently lost my mother-she was amazing... so caring... Thank you x And Thank you to Miss Rutherford Davies, you have shown so much concern all through my time with you , been so professional & caring ... I'm so happy with my knee & even though there not nice my scar... Perfect job! Thank you... Diane Dalton.
I’ve just had a 3 day stay here for my Mini Gastric bypass and can’t recommend highly enough. The place was clean, that clean the smell hits you upon entering! The staff were second to none nothing was too much trouble. Zony and the little Australian nurse were blooming amazing! The whole experience was a very positive one from start to finish. Will definitely be recommending and would certainly come back in future if needed. Thanks to team Ramsay Healthcare!
I am an NHS patient and I recently had rotator cuff repair surgery in this clinic. Following the investigations made at the request of Mr. Bibhas Roy, it was determined that the only solution to be able to use my right hand would be surgical intervention. From the first visit to the time of the operation, it took 4 months and I consider myself among the lucky people that it only took that long. I am currently recovering at this clinic. I cannot thank Mr. Bibhas enough, first of all, and then all the staff, starting with the reception, nurses, anesthetist, physiotherapists and all those involved in solving my problem. Thank you once again, I had a very positive experience and I highly recommend this clinic.
I just wanted to say thank you for the excellent treatment I received when I was recently admitted to have my gall bladder removed. From the moment I arrived until I left and afterwards when I requested further assistance I cannot think of one negative thing to say. It was the first time I had any kind of procedure and the whole experience was stress free, thank you very much to everyone. I attended as an NHS patient
Had the pleasure of having my overnight sleep study in this hospital. I found all the staff to be extremely helpful and very friendly. My room was exceptionally clean making my stay very comfortable.
Went for my appointment and was given an X-ray straight away even though it wasn’t planned. The service was absolutely amazing, other hospitals NHS I have to wait weeks to get appointment, never mind an X-ray. I was seen by Doctor Maxwell and he was amazing and very kind. I’m due for a surgery soon and I’m so nervous but I have so much trust in this hospital.
Had a full new hip on 3/8/2024 From entering to leaving I had the most caring people I have ever met They couldn't do enough Every member of staff was so helpful polite and respected me in every way I am so proud of you all I'm now doing my excersises and see you in physio Again thankyou everybody XXX Oh and the food is excellent to
I visited this facility today and the receptionist team leader in her 40's attitude is absolutely horrendous. Waiting for over thirty minutes to see a consultant on a private basis, there is a sign which says if you have been waiting more than 30 minutes please notify us. This happened at 11am on Saturday 2nd March I did this and the receptionist replied consultant was running late. I was very polite and calmly explained this has happened on 2/3 occasions and it's a little frustrating. This is where customer service training and empathy should kick in. We are in a hospital after all. The reply I got was: ' I don't know what you want me to do about it ' I was taken a back by the appalling customer service provided by the middle-aged dark haired women. i told her very calmly, her attitude was horrendous and that as a private patient or any patient for that matter, it's frustrating to have to wait for over 30 minutes. The receptionist now shell-shocked that I have called out her horrendous attitude. The receptionist working a Saturday Morning, told me she was the manager when I asked to speak to somebody who could help, she refused. I asked for her details and an email address for somebody I could raise this with, she refused and demanded to know my details. Again, taken aback by this hostile approach. At this point, I politely pointed out her badge says Receptionist Team Leader. She took offence to this and accused me of being rude which again was not the case. I asked to speak to the clinic manager, she told me she was her. At this point, I am being accusing of being rude again. Literally anything I did at this point I am being accused of being rude, yet this receptionist cannot comprehend how stating ' I don't want know what you want me to do about it ' could possibly be perceived as being rude. At no point did I raise my voice, I simply followed the instructions to notify reception and was greeted with 0 empathy, 0 customer service and the defensive attitude of the receptionist team leader who's name I have unfortunately forgot. At no point the receptionist acknowledge anything she did was wrong when I explained stating ' I don't know what you want me to do about it' is not an appropriate response in her position and is going to leave patients frustrated. Maybe next time try something like 'I'm really sorry to hear this has happened on multiple occasions. I will feed this back to management' However, instead the receptionist gets on the defensive and defaults to 'your being rude' for calling out her awful attitude. Perhaps the 'let reception know if you've been waiting more than 30 minutes'sign should be removed if it is an inconvenience to your reception team as I was following the instructions provided. Only then when the consultant came out of his room and apologised on the receptionists behalf. As much as I appreciated this, it's very worrying when the consultant is having to apologise on behalf of a receptionist who is pretending to be a manager / yet failing to provide her details. I don't think this is in line with CQC standards, do you? The consultant himself is excellent and I can't speak highly enough of him - Mr Agrawal. Credit to him as a professional and individual. Literally all that was required was a some basic empathy and customer service skills, appreciate it's a Saturday morning and you don't want to be there but... Its your job. Do it better or quit
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