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Reviews, get directions and contact details for Oakham Medical Practice

Oakham Medical Practice
"Oakham Medical Practice is set in the beautiful rural setting of Oakham in Rutland, we are an NHS Surgery and have a list size of over 16,000 patients. Our aim is to provide the best possible care to all our patients. We welcome all comments and suggestions from all members of the community in relation to ways in which we can improve or enhance the patient experience for the wider population. Suggestions should be passed to the reception staff for appropriate action to be considered."
Address: Cold Overton Rd, Oakham LE15 6NT, UK
Phone: 01572 722621
State: Rutland
City: Oakham
Zip Code: LE15 6NT

opening times

Monday: 8:00 AM – 6:30 PM
Tuesday: 8:00 AM – 6:30 PM
Wednesday: 8:00 AM – 6:30 PM
Thursday: 8:00 AM – 6:30 PM
Friday: 8:00 AM – 6:30 PM
Saturday: 8:30 AM – 12:45 PM
Sunday: Closed


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Reviews
I mentioned in my review previously that i’d give an update on Oakham Medical Practice as i became more familiar with the establishment. I previously gave them 4 stars after my first appointment. Unfortunately this has changed to 2 stars with our further experiences here.nnAlthough i am a big fan of their all-day online services, as well as the kindness of some staff, we’ve had quite a few negative experiences. I had a doctor see me 40 minutes late to my appointment time, with no apology, who then said he wouldn’t do anything regarding my concerns. I waited 40 minutes for an appointment i could’ve had over the phone. I was left feeling very deflated and haven’t returned to the practice since.nnMy partner has been having some issues with his feet. After speaking to the practice, they recommended some medication and said that he could request it after he’d spoken to another medical professional. This was done. He has been in agony recently, and put in a request to get said medication. They scheduled an appointment for two weeks time to discuss this again. Today after feeling much worse, he called the practice regarding the prescription. They told him to go wait at a&e and they’d issue it instead! What is the point of waiting in a&e when we know the issue, and know what the remedy is, when you could just prescribe it?nnVery disappointing but seems that this is the case with the majority of GPs these days. What a shame.
My mother is a patient at this practice - not that she has a choice as a patient living in Oakham. This surgery is abysmal. From a totally inability to get through on the telephone. To a total lack of appointment availability. To a total lack of basic human care, let alone medical care. My mother is almost 80 years old and comes from a generation of not making a fuss. She suffers from severe atrial fibrillation she has occasionally found herself in an ambulance with a PULSE of 220-240. You’d like to think that this may warrant a little bit of attention from the surgery - but no, absolutely no chance. The surgery does not deserve the 1* I have given it … but zero was not an available option! Time to do much much better, before our loved ones die due to the unavailability of medical care for your patients …
I would rate this practice 0 if there was that option available , a pity!nReferred to Rutland minor unit via 111 , kind and attentive staff, we were treated with dignity and respect .Nurse directed me to the doctor’s surgery due to concerns .nReception was attending to a patient regarding a prescription and was professional and ensured she gave the patient reassurance that everything would be sorted, a star for that member of staff , bobbed dark hair and glasses.A queue had built and the receptionist asked for some assistance , a disgruntled employee with a note book appeared, shouted “can I help , I explained we were sent here via minor care , uninterested , shouted “we are full to capacity “ ‘and continued to repeat this even when trying to ask which procedure to take next . This member of staff was aggressive and unhelpful and as a patient I am disappointed at how I was treated today . This needs to be addressed, you as a practice have a duty of care and this was certainly lacking .
Really dreadful appointment system. Great GP but unbelievably unhelpful receptionists. Dr Ahmed asked me to book in to see him in March and there’s no appointments listed for March. Phoned the surgery to ask how I arrange to get an appointment as the GP requested and she said “you’ll just have to try every day to see if there’s anything available”. I work 9-5 Mon-Fri but I’m expected to monitor their terrible booking system. No help from the receptionist whatsoever, despite the GP requesting this appointment. I don’t think I’ve encountered such awful patient care before at any other surgery.
Yes! Thank you! Brilliant service. Lovely helpful staff. You only visit pharmacies when you absolutely have to. You're there only at one of the lowest points of your life. The pleasant personality and helpful staff Just make this better.
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