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O2 Shop Uxbridge

  1. Uxbridge

Reviews, get directions and contact details for O2 Shop Uxbridge

O2 Shop Uxbridge
"Pop in to O2 Shop Uxbridge and check out our award-winning O2 Refresh contracts, giving you more flexibility and more ways to make your plan perfect for you. Don’t worry if you want to go contract free, you’ll still get plenty of perks. Perks like earning cash back when you top up with O2 Rewards. And the brightest bits of O2, like tickets to see some of the biggest acts in town, 48 hours before general release with Priority. We’re here whenever you need us. Whether you want advice on the latest gadgets or help setting up your new device. Plus, grab great deals and special offers on the latest devices like iPhone 13 and much more."
Address: 234, The Chimes Shopping Centre, MIDDLESEX, Uxbridge UB8 1GB, UK
Phone: 01895 252163
State: Greater London
City: Uxbridge
Zip Code: UB8 1GB

opening times

Monday: 9:30 AM – 7:00 PM
Tuesday: 9:30 AM – 7:00 PM
Wednesday: 9:30 AM – 7:00 PM
Thursday: 9:30 AM – 8:00 PM
Friday: 9:30 AM – 7:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews
Visited twice in as many days .First visit on 28th Feb was fine.John was great. Visited again next day, saw guy with denim shirt, black hair, grey beard, and younget white guy with beatd Spoke to me like I was an idiot. ,and spoke about me as I walkrd out of shop and laughed. I clearly heard them . I am over 50, but not deaf. I am a Paediatric Surgeon and have more integrity , intelligence and character than both of them put together. The thing was, they actually had no idea or knowledge of O2, one even saying as he didn't use that feature on his Samsung, he knew .nothing about it. I have since rectified the problem myself. Disgusting sevice and humiliating . Shame on them.
Absolutely shocking . The shop was supposed to be open at 9:30 yesterday morning . I waited for 15 minutes and then asked the staff , who were sitting outside , what is going on . They told me to call back in 1/2 hour . The shop was still shut . Apparently it opened at 12:30. Awful for a Saturday morning ! I went back to the shop to pick up my new phone at 5pm that day . They had my new phone but could not switch the data from my old phone to my new phone because their machine was broken . That was two 70 mile round trips . I phoned this morning to see if I could pick up my phone and move my old data . Somebody answered the phone and placed it on a table and just left me high and dry for 15 minutes until a ran out of patients . I have 3 phones with O2 and have been with them from the start and before . Their customer service is now appalling. Time to get a new provider
I popped in to get my P.A.U.G Phone fixed because it stopped working my fault not o2's & I see Luke he was great after a bit of a struggle & having to call o2 with no luck with that call he managed to get through to someone on the chat and ended up Fixing my phone Now my phone is working again Yes! Fab customer service from Luke, thanks for helping me out.
No offers on Z Fold 5. Called store to see if any would be coming up. But was just told its what ever that on the website. Expected a better response even if it was not the response i was looking for
PHONED THEM 38 TIMES NO ANSWER, ALL THEY WANT TO DO IS SELL YOU NEW PHONES, NO PROBLEM SOLVING SKILLS AND I DONT KNOIW SCUMBAGS, AVOID AT ALL COST, I BOUGHT A 500.00 PHONE SAME NETWORK ISSUES AS ALWAYS.
Not approached when I walked in. Staff seemed more interested in their conversation. Store display felt low end and cheap. Network has no end of issues as well. As someone who used to work for them I can safely suggest you go to EE or Three!
Went to O2 store and was greeted in 5 seconds by Adane, I was expecting the whole process to be long winded with 30 min. Adane asked me, if i am looking for particular device or need help, I was clear on which device i was buying and which plan as i had already browsed on website. He brought the phone in-stock in 2 min and then initiated the POS transaction. Every bit of selection of plan, customisation, limitset, credit check all done in under 7-8 min and He said you are good to go. Throughly impressed with service
Not a good company anymore! Can't get good signal, And if you have more than one phone contact to renew forget it Has its impossible to do both at same time.......
I had an extremely disappointing experience at the O2 store in The Chimes, Uxbridge, and feel compelled to share my ordeal. On 28/09/2023, my old iPhone 14 Pro and new Samsung Flip 5 went missing from the store while under the care of the staff during data transfer. Despite reporting the incident promptly, the response from the staff was disheartening. The store manager's dismissive attitude and lack of immediate resolution left me in shock. In the absence of my phones, crucial for my role as a specialist registrar at Hillingdon Hospital, I faced significant challenges. The staff's failure to offer a timely replacement resulted in me leaving the store with an iPhone 13 that was not even updated, further hindering my ability to resume work promptly. The subsequent process of resolving the situation added unnecessary stress, impacting my professional obligations. Despite my efforts, the situation was mishandled. While I appreciate the eventual offer of a new iPhone 14 Pro, £150 credit, and 50% off airtime, the lack of consultation and negotiation for fair compensation falls short of addressing the emotional and professional toll this incident has taken on me. This experience is unacceptable, and I believe it's crucial for O2 to review and improve its customer service protocols, especially in handling such sensitive situations. I sincerely hope this feedback leads to a positive change in customer service and incident resolution at O2 Uxbridge. I have written to the head office/ regional manager Mr Miles Steward/CEO for fair compensation for data and GDPR breach.I have mentioned that I will be exploring legal avenues if it is not looked into fairly. Thank you for your attention. Priya Jacob
I came into store today as I have spent forever trying to get through to customer service to check my contract. I needed to cancel insurance and change the phone number. Mohammed went above and beyond to help me after 2 people on O2 webchat messed him around and then offered no help and he also spent over 40 minutes on the phone trying to get through. I had to return to work from lunch but Mohammed sorted the insurance issues and advised on action needed to change my number and emailed to confirm all was sorted. Fantastic customer service as most people would have given up second I left the store! Please pass on my appreciation.
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