NIIB Group Ltd (Northridge Finance)

Reviews, get directions and contact details for NIIB Group Ltd (Northridge Finance)

Address: 1 Donegall Square S, Belfast BT1 5LR, UK

Phone: 0800 917 0923

Website

State: Belfast

City: Belfast

Zip Code: BT1 5LR

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

All in my opinion.... Total lack of customer support in rejecting a faulty car. Avoid complying with statutory legislation. Avoid taking calls if they can - queues are ridiculous - often 1 hour plus. They appoint a Customer Communication Advisor to a case but won't allow you to speak to that person directly. The representatives that I have got through to are all junior in standing, unable to answer pretty much anything of any relevance, and seem to have been trained more in being obstructive, and even rude, more than anything else.  I'd pay three times as much to avoid this company in the future and wish I'd checked their online reviews before agreeing to deal with them.

Will take funds without your knowledge Yesterday my bank account was showing Northridge had taken out £5135.35 from my account, without my knowledge. After speaking with an incredibly rude young lady on the phone, I realised they had sent a letter to my old address outlining the end of my PCP and detailing the settlement figure which I obviously never received. So, they send one letter, if you don't receive it or respond to it they will just take the money out of your account without a phone call, or additional letter. My husband was working away, so I had no funds whatsoever for 24 hours, no money to put fuel in my car and was terrified I was going to break down on the motorway with my baby in the car. So poor and the customer service was terrible, she just kept saying it was in my agreement which I had signed 4 years ago my bank withdrew the payment but it wasn't until the next day I had any money. Really worrying experience and they just didn't care in the slightest.

To counter a lot of the very negative reviews left... This is my first time financing a car and as such I had a few questions. I phoned Northridge and got through to a very helpful girl in customer services after about 2 rings. She was able to answer my questions and help me with changing my direct debit date, all over the phone.

I contacted them to resolve my final payment with them, paid the full amount and then wake up to my payments still being taken out as normal. As if I’m still paying back on a monthly basis. Called them to sort it out and the response I get is there’s nothing we can do!  Absolute disaster of a company. Returning payments, can never get through to anyone on the phone lines. Rate of interest is absurd. Honestly save yourself a lot of hassle and avoid this company like the plague.

So if i want to pay an over payment thats fine and i can also get a final settlement statement but i cannot get a balance of my account unless i keep ringing them up to request it, which i find strange.

Absolutely shocking, I’ve been on hold for the last three hours waiting for customer services representative. Absolutely disgraceful service I’ve heard things about this company didn’t think they would be too bad, honestly I just wish I never bothered!! avoid avoid avoid

Customer Service is terrible! Iv tried phoning to speak to someone every dinner break and before work for over a week, with each phone call lasting over an hour at a time and no one answers. Avoid this company.

Stay away at all costs. The length of time it takes these people to even reply to an email is ridiculous let alone trying to ask them to sort something important.

What kind of car finance company isn’t open on a weekend when people are more likely to need them. People work during the week and weekends is often the only opportunity they have to sort out their car affairs

Whenever I call this company it is answered very quickly and the staff are so helpful. Rachel sent over the letter I needed within minutes.

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Directions to NIIB Group Ltd (Northridge Finance) with public transportation

Donegall Square South 20 meters

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Donegall Square South 30 meters

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Adelaide St. 40 meters

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Donegall Square East 40 meters

May Street 50 meters

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NIIB Group Ltd (Northridge Finance)

Reviews, get directions and contact details for NIIB Group Ltd (Northridge Finance)

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