facebooktwitterpinterest
mobil menu

New Phoenix

  1. Kent
  2. Kent Takeaway & Fast Food
  3. Kent Chinese

Reviews, get directions and contact details for New Phoenix

New Phoenix
Address: 17 Princess Parade , Kent DA1 4JD, KEN, GB
Phone: 01322 310832
State: KEN
City: Kent
Zip Code: DA1 4JD

opening times

Tuesday: 16:30-23:00
Wednesday: 16:30-23:00
Thursday: 16:30-23:00
Friday: 16:30-23:00
Saturday: 16:30-23:00
Sunday: 16:30-22:30

Update Info

related searches: New phoenix kent restaurant menu, New phoenix kent menu, New phoenix kent reviews
Similar places near
McDonalds McDonalds 5 km "McDonald’s USA, LLC, serves a variety of menu options made with quality ingredi...
subway subway 10 km
Reviews
Very bad taste. Salty too much curry on every dish including Singapore vermicelli which should be nice fresh and crispy. I can't understand why vermicelli is completely yellow and mashy. Spring rolls tasted horrible. My daughter and I couldn't eat the food. It was my first order with them and it is a big disappointment. They couldn't be bothered to shredd the eggs on the vermicelli rather it was one large omelette over it. Their sweet &sour chicken was horrible. The chicken was too chewy. My usual restaurant Jade Gardens do not open on Tuesday. If they were opened i wouldn't have placed an order with them. careful with their king prawn dishes. Praws are not fresh. I had a piece and I felt ill the whole night. What a complete and utterly waste of my money including delivery charge.
Food was great, prices are reasonable. Service was pretty slow for a pickup, was told 15 minutes but waited nearly 25 minutes and it wasn't busy in there. Staff was friendly enough. Vegetarian options: Plenty of vegetarian options Parking: There are limited time parking bays outside which are sometimes full
Food is really fresh and tasty. We had a bit of a mix up over the order through Just Eat and New Phoenix did everything they could to rectify this. Would use them again.
Really disappointed. The takeaway was delivered an hour late and was cold. Plus 3 of my crispy duck pancakes had bones in, one being around an inch or so big which I nearly choked on and has cut the inside of my mouth and tongue. Won’t be ordering from here again.
I ordered and picked up a meal from here and was given an incorrect dish. I phoned through to tell them and at this point I was reasonable and calm and willing to return to the shop to pick up the correct meal. However the guy on the phone, who had served me five minutes earlier, would simply not listen to me. He just argued with me, telling me I had the correct meal. As I was trying to explain that I did not order or want a plate full of pineapple he simply hung up on me while I was speaking. I then went back to the shop, armed with a photograph of a plate full of rice and pineapple, by this time I was angry, being hung up on mid sentence tends to have that effect on me. The chef / owner came out and the two of them argued with me, telling me that I did not understand Chinese food and asking, was it the first time I had ordered Chinese food? Which was strange because I have been eating Chinese food for over 40 years and certainly many years longer than they have been cooking it. I was getting nowhere, I was angry, and they were becoming aggressive so I asked for a refund. The 'meal' cost me £12.30. The chef / owner took a five pound note out of the till and aggressively threw it across the counter at me, it landed at my feet. I picked it up and left. I actually heard the same guy arguing with customer on the phone a couple of weeks ago telling him that he should contact Deliveroo to tell them he had the wrong meal and that he could not change it. Incidentally the food was awful, stodgy rice, burnt duck and a plate full of luke warm pineapple that I did not order or want to eat. It all went in the bin. I will never use this takeaway again the food is average at best and the he staff who used to be just comically rude are now rude and aggressive. What person in a service industry simply hangs up on a customer when the customer is calmly trying to make a point? I am afraid to say that unless they improve their customer service they will fail and they will deserve to fail. Apart from that everything was fine.
Food was amazing still hot arrived on time very friendly was happy with the price but ordered to much portions are big
I would give zero stars if I could. Extremely rude staff who insulted me after several years of repeat custom, the one time I offered feedback that the food tasted strange. They don’t value their loyal customers, I was literally told, “I don’t care” by the rude man there and hung up on, even though I spoke calmly and politely. A simple apology would have done but they couldn’t even muster that up. I will never give them my custom again.
Terrible food. One star for a prompt delivery. Chicken dishes were all chewy, crispy beef was rubbery,battered dishes were oily and the chips resembled plastic. The only edible dish was the rice, even a fox sniffed the chicken we threw in the garden and left it.We should have realised when they were not busy on what should have been a very busy night. I will never use them again and in no way could I recommend them. The food may have been "cooked" that day but let's just say not very well!! This was not the only bad review for the same day, look on different sites such as Just Eat.
Ordered from here via Deliveroo. There was a mains missing. I rang to asked about it and it seemed a young ish guy was going to deal with it. He was so rude and lied. He said he would send it out once a driver arrived back. He took a phone number and the address, so that sounded like that was what he was going to do. Waited an hour. Nothing came. Rang back and he said, I had to go through customer services, they would not be sending the item out. It was 9.15pm by this time. I get that I had to contact customer service now, he should have said the first time I called instead of letting me think they would be sending the food. He then because short, rude, said he only worked there a few days. He was actively trying to get me to bite and stupidly I did. He was so incredibly rude. It was his attitude that got me. It was unreasonable, childish and ridiculous.
Decided to get a take away during lock down and chose this restaurant based on a few that were available. Was advised delivey would take over an hour but for a long wait the food was extremely disappointing, not hot, greasy, very bland and not much flavour or spice. The chicken was of a poor quality and also the satay and curry sauce was very gloopy. I requested for the sweet and sour sauce with chicken balls to be changed to BBQ but they still delivered us sweet an sour. Ordered for a family of 4 adults and we all threw it away. Waste of almost £55 will never order from here again. Would not recommend at all!!
Comment on this business

New Phoenix map

to add New Phoenix map to your website;



Copyright 2024 | All rights reserved.

You can use our top contact for adding and editing your business's contact details.
0.0028 Loaded in seconds

We use cookies

We use cookies and other tracking technologies to improve your browsing experience on our website, to show you personalized content and targeted ads, to analyze our website traffic, and to understand where our visitors are coming from. Privacy Policy