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Neil's Dogwash

  1. Willenhall
  2. Willenhall Pet Groomers

Reviews, get directions and contact details for Neil's Dogwash

Neil's Dogwash
Address: 4 Lambourn Road , Willenhall WV13 2SD, XWM, GB
Phone: 07842 780947
State: XWM
City: Willenhall
Zip Code: WV13 2SD

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Reviews
If I could have 0 stars I would. Absolute terrible service, I've been with Neil's dog wash for many years and tom has groomed my 4 dogs. Tom has now left and Neil who lives in Cumbria wants to charge me an extra £3 per dog for his petrol?? Marie was very aggressive in her texts when I queried this. AVOID AT ALL COSTS!! TERRIBLE!
Have used Neil’s for a while but Tom cancels in the day of the appointment and has done every time for over 12 months, she has a very long coat and suffers in the hot weather. Will no longer use as he is totally unreliable and there is no back up plan for when he keeps cancelling, not fair on the dog as can’t get her in anywhere now for weeks!
booked in with them a couple weeks ago for today, txt yesterday just to confirm everything for today no replygot closer to my appointment today tried ringing to which no answer. poor service, in the time weve waited for them i could have gone elsewhere. lesson learned
First time using this service , they got me In at very short notice , the price is very reasonable and Tom did a great job and provided an excellent service for a nervous old yorkie . Will always use in future and I highly recommend Neil's dog wash Thanks Tom
On Thursday,Tom had shaved her, coco was nervous he cut her way too short and he told her to f off and blasting out, had 2 witnesses and got it on camera.Would never recommend to anyone.Happened to the other witness aswell.He caught her eye was red for 3 days got better yesterday.Never using him again.He said she's vicious but she's a kind friendly dog to anyone would not even hurt.One disgusted customer you have lost.Made my daughter cry for 30 minutes.Steve Johnson
Not happy one bit. Booked a full groom for all 4 toy poodles at £38 each - the dogs we'rent even trimmed! they washed and brushed their fur on their body not even head or ears. Dogs' saliva has an enzyme in which causes the fur around their mouths to go brown, they didn't even trim this off! absolutely furious. And to top it off my Mom was told 'I was only going to charge £33 each anyway as this is the price of a wash and dry'. she questioned the trimming, and was told he can't do it today as he doesn't have the time. This is beyond outrageous. When we book a full groom we expect a full groom as this is what we are paying for. Not the attitude of oh ill knock off £5 each dog because i haven't done what you booked. Will not be using them again and i suggest you avoid this company too.
Wouldn't bother using, cancels every opponent we make, this is the 3rd time in a row now and didn't even bother calling to cancel this time just didn't show up!
5* service enquired online had a quote same day and booked in the following week, Tom came on time and done a excellent job, our dog was very nervous from a previous bad grooming experience but Tom handled it like a pro and kept our dog at ease. Will definitely be using Tom again and reccomending to friends and family.
My pomeranian was shaking and kept lifting his front paw he was shaking soo much he couldn't stand. I will not be using him again. My pomeranians right eye is closed shortly after the groomer left. My pomeranian looked traumatised and scared and was shaking soo much the poor thing I had to cuddle him. I don't know why my pomeranian was in this state he has never been through this. Poor thing was making noises like it was in pain but I don't know why I had to rewash him my self just to make him feel loved and feel better. I WILL NEVER USE THIS SERVICE AGAIN.
Neil was great never had any issue. But soon as Tom started grooming my dog he got skin issue and he was always cutting him saying he moved. The coat was always uneven. Save your self the trouble go visit pets at home who are cheaper plus you can watch them. Neil use to let you watch him cut the dog. It has gone down hill seeing all this negative comment doesn’t surprise me.
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