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Reviews, get directions and contact details for Nationwide

Nationwide
"As a mutual, we’re owned by, and run for, the benefit of our members* – meaning we’re free to reinvest more of our profits into improving products and services. Last year alone, we paid back half a billion pounds to members through better-value current accounts, mortgages and savings accounts. And we plan to do even more. Like investing £500 million into our branches over the next five years.Plus, our ethos is to not only look after our members and their money, but to give back to our wider communities, too. You’ll find us in one of 650+ branches across the UK, where we look forward to saying hello.* You’re a member when you have a current account, mortgage or savings account with us."
Address: 2 Bridge St, Helmsley, York YO62 5BG, UK
Phone: 0800 554 0438
State: North Yorkshire
City: York
Zip Code: YO62 5BG

opening times

Monday: 10:00 AM – 3:00 PM
Tuesday: 10:00 AM – 3:00 PM
Wednesday: 10:00 AM – 3:00 PM
Thursday: 10:00 AM – 3:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed


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Reviews
Very helpful man in-branch who helped with my current account queries, made it easy to understand all the banking jargon.
Didn’t catch his name but the guy working late Monday was incredibly helpful. I had a bunch of issues to resolve including forgetting an old student address and he was very patient in finding a workaround to get it resolved
Was served by Scott who was really helpful, very friendly and made sure all issues had been resolved
Rude staff and inability to open an account despite the application being approved over a month ago. No communication from them whatsoever and I have had to chase up on more than one occassion with no resolve to the situation. Worst customer service I have recieved from a bank or building society.
I recently travelled to the UK and wished to open bank account. The website says I need proof of address and a "Valid national driving licence from an EU/EEA country" will be enough. A young lady told me it was not possible, that I need a document with my name and a UK address. So I got one letter sent to me of an application sent by the UK government, and decided to go there again. The same lady refused, saying it was not possible since it was only an application. She told it was the same everywhere, and if that were true I would not leave a review. But I decided to try my luck on HSBC and they let me open a bank account there with my EU drivings license. So obviously I will stick with HSBC who helped me when I needed
Bloody awful. I am at my wit's end. I can't find the branch opening hours on the huge website or by phone. My branch is closed - why? Training on a Wednesday morning? If so, why was I told to phone first thing? And why was I told to contact my advisor Mon-Tues-Wed when he is at this branch, only to find he was at a meeting in another town on the Tuesday I called? He gave me his mobile number - why can't he answer, wherever he is? Is he actually permanently at home in bed? I have been a member since 1957 and am horrified at what Nationwide has become.
Absolutely shocking. We've been with them for years and have come to learn that they couldn't give a sheet about their loyal existing customers. Extremely unhappy.
I like the bank for a couple of real simple reasons. They don't bother me with lots of questions when I'm making a deposit and it's smack in the heart of York city centre.
Brilliant staff
Excellent, caring and helpful response to the difficulties modern banking poses to the elderly. Thank you.
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Reviews, get directions and contact details Nationwide.

Helmsley bank

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