N C F Carpets

Reviews, get directions and contact details for N C F Carpets

Address: 81-87 Cape Hill , Smethwick B66 4SG, XWM, GB

Phone: 0121 555 5427

State: XWM

City: Smethwick

Zip Code: B66 4SG

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Reviews

Service was bad. The men that came home to fix flooring were beyond rude. Damaged newly painted house and refused to take rubbish. Don't show up when they say and are very rude over phone when you ask for them to come and fit the flooring. Cancelled last minute and lied to my face saying the guy is in hospital when he was on another job. Even though the men were extremely rude, the flooring we had was of good quality.  Despite the really bad service from the men that came home to do the job, we got a call the next day to ask if everything went well and we told them everything. They then sent a guy home who was very polite and well mannered and they paid for the damages and also apologised on behalf of the men that damaged my house. We really appreciate the fact that they took the time to come home and listen to the complaints and solve the issue so we really respect that. Thank you.  I've given a 5 star rating only on the basis of the issue being resolved and them taking the time to listen to our complaint. Also because the quality of the carpet and floorboards were really good.

Absolutely 5 star experience from start to finish. We have previously had a living room carpet fitted by then but this time we were fitting 3 other rooms. One of the rooms we needed a very large carpet for our bedroom. Our stairs are difficult to manoeuvre things up them. The fitters did struggle with the large heavy carpet but that was no issue. They called another fitter to join them and the 3 of them managed to get the carpet upstairs - much to my surprise. I am so grateful to them and to the shop for everything they have done to fulfil our order. The carpets are very high quality, very reasonably priced and the service is second to none. I have recommended them to many people and will continue. I will be back shortly to place another order for the remaining rooms.

Great professional shop carpets and lino and laminate vast selection to choose from best prices in the West Midlands the guy came round to measures was very knowledgeable and said a few holes in the tiles needed filling to fit the laminate in the hall which we did this is where the good experience ended one word FITTERS was given a time between 9till 5 shop had passed my number to fitters to call me anyway no call got a phone call at 630 saying they were running late  When they finally got there the gaffer on the job was rude  started moaning from the off about the lack of light bulbs in the house I told him straight if he'd of been on time there wouldn't be a issue and they  just left the front door open and me telling  please shut 5hr door 3 stars for the shop let down by the fitters Oh yes an hour before they finished 2 guys went to start another job it was beyond belief

Amazing ! Been using ncf for 25 years. Would never go anywhere else for carpets vinyls laminate artificial grass and more. Just all round brilliant. Fast friendly value for money good fitting service too and cheap delivery  I could go on and on. Just amazing !  Recommended to everyone

I do not recommend this place, very bad customer service, I went to return a mattress because it was delivered with some black marks, I was calling the store number many times and they did not answer me.  Do not go through this situation, also all the products in this store are not worth what they cost.  You can find a better quality and price in other physical stores or online.  They refuse to accept 25% of the purchase as shown in their terms and conditions when returning the product.  No one should shop here, plus they were rude.  Don't fall for this.

AVOID! RUDE AND DISRESPECTFUL TO WOMEN. Ordered laminate flooring and they fitted a different colour. What was fitted is not on the receipt was told it’s the same colour and the name has changed, rather than apologising I have been told that it’s my fault and I should have checked. Manager called after leaving the shop while I was basically ignored and laughed at shouting down the phone, wouldn’t let me speak and said they will come back and rip the floor up and refund me. After asking him is that his solution he then said they will change the floor to the correct colour but I’m to pay the fitting charges again.

I don't usually give reviews. I was sceptical about using NCF purely based on reviews read. However, they have proved me wrong, they came at allocated time for Kitchen measurements and fitted in the Vinyl for the flooring  today on time before allocated time finished. The guys who took the order was very friendly and welcoming.The gentleman who fitted the Vinyl was amazing, did the job very well and prompt. I would definitely use the services again! Thank You NCF.

Great service! Especially from the carpet fitters. Omar and his team did a job for me in Coventry and were fantastic.

AVOID! AVOID! AVOID! 0 stars if I could Absolutely disgusting experience from this “business” Booked carpets 1 month prior to fitting date. Time frame of 10am-2pm was given, then changed to 2pm-3pm then changed from 4-5pm then 5-6pm then 6:30pm latest. Fitters arrived at 7:15pm Fitting carpets appallingly, damaged freshly painted and decorated house, refused to clean up the mess that they made. Then at 11:15pm when they finished and asked for payment we had earlier agreed that remainder payment having already paid half as a deposit was to be made the following morning in person at the shop due to the ridiculous time that they came and finished. Fitter then refused to leave my property and they had to be removed by the police at nearly midnight. Absolute shambles.

One of the best customer service experiences I’ve ever had. Cannot stress how helpful and polite the staff were. I had to change my laminate appointment as my floor wasn’t level was sure someone will give me grief and some attitude but no they were wonderful. I was amazed! That’s not all the price I paid you cannot beat. Carpets on 4 bedrooms, 2 set of stairs, landing and laminates in 2 rooms all with fitting for £1600 was a bargain and half. Thank you to all the staff for your service and the extra mile you went overcome the few hurdles around my laminates. Don’t try to bargain with them as they are the cheapest around. Well done to the whole team!

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Reviews, get directions and contact details for N C F Carpets

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