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mydeposits

  1. Borehamwood
  2. Borehamwood Atm
  3. Elstree Finance

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mydeposits
Address: Premiere House, 1st Floor, Elstree Way, Borehamwood WD6 1JH, UK
Phone: 0333 321 9401
State: Hertfordshire
City: Borehamwood
Zip Code: WD6 1JH

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

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Reviews
Absolutely no way for tenants to initiate the deposit return process. All the power is with the landlord. My landlord ignored my e-mails for 6 weeks requesting my deposit be returned after my end of tenancy check out, I sent mydeposits an e-mail about this to which they never replied. There is not even a user login or account creation process in place for tenants. Compare this to the far superior DPS, where the tenant begins the returns process with a request once logged in, they then contact the landlord who has a certain amount of time to notify of any deductions...a much better system then the absolute joke which mydeposits uses.
7 years ago (17-04-2018)
Initially the company were awful at responding to emails or offering any guidance and assistance on getting my deposit back. However, when the customer service operator I was dealing with went on holiday, her colleague Miss King took over. She was extremely helpful and talked me through the whole process. My dispute got sent off after two days of Miss King's initial email and I got my full deposit back. I am grateful that Miss King picked up my dispute otherwise I would probably still be waiting for it to get sorted and would not have been given any information.
7 years ago (28-03-2018)
Solid service. Even though it took a while, they came through and within the claimed period of time. Helpful staff and got my money back from a dubious landlord even though i thought i wont be seeing a penny.
7 years ago (14-02-2018)
Fast, friendly and efficient at dealing with deposit dispute enquiries. Chloe was professional and attentive and I felt that I was in good hands. The online dispute registration process is comprehensive but user-friendly.
7 years ago (25-01-2018)
I had the most amazing help from Jessy Andrews today. She was brilliant with all the help she gave. Can't thank her enough. She is a absolute asset to the company. Thank you Jessy
7 years ago (19-01-2018)
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