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mr jones

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"Jones Honda is a dedicated Honda dealership providing exceptional customer service to folks looking for a new or used car in Lancaster, PA. We boast an incredible sales team that can help you find the perfect Honda vehicle to complement your lifestyle. With transparent pricing, we are confident to have a car to meet your budget. If you need Honda financing or an auto loan, our finance experts can guide you through the process. From finances and service to parts and repairs - we can handle all your automotive needs. Visit our Honda dealership today, or check out our website to explore our incredible inventory of vehicles."
Address: , Lancaster LA1 1LH, LAN, GB
Phone: 01524 844551
State: LAN
City: Lancaster
Zip Code: LA1 1LH

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Reviews
Like many of you, I dread going to a car dealer to purchase a car. I do well, though, when the salesman is down-to-earth, professional and honest. I found this in Frank Litchfield at Jones Honda. He was easy-going, no pressure, and he answered all of my questions. Frank was also very knowledgeable and had a great sense of humor to boot! I wanted an unusual color and some specific trim items, and Frank found just the vehicle I was looking for! I would recommend Jones Honda, as it was a smooth and pleasurable process to purchase a new Honda Ridgeline from them.
On 10/21/2022, while vacationing near Lancaster PA, as I stated the car on that Friday morning, the computer display area behind my steering wheel lit up like a bad Halloween joke flashing orange and yellow while displaying every possible car failure. Miraculously, the car appeared drivable so we drove it to Jones Honda, the nearest Honda dealer. I was in a panic over driving the car, not knowing what would happen and extremely upset over this happening over 1,000 miles from our Florida home. We had reservations for an all inclusive weekend in another state starting the next evening. Fortunately for us, after driving into the service bay, we were lucky enough to have been quickly assisted by Phil Le. Phil's calm demeanor helped me to calm down. He pointed us towards coffee and donuts and said he would try to have the car diagnosed to see what the problem was and if it could be repaired that day. He managed to fit our car in between other vehicles being serviced and within 3 hours told us what the problem was. Phil said they had the parts and it would be repaired that day and it was! My husband and I will be forever grateful to Phil and to the mechanics who quickly diagnosed & repaired the car. I am especially grateful to Phil for his quiet, professional demeanor and for saving out weekend. The car now runs better than it has in over a year & we made it safely home. We give Phil, the mechanics and Jones Honda's service department a 5 star review!
The folks at Jones Honda work diligently to win your business. I was able to get the car I wanted at the price I was willing to pay. I was impressed with the interaction with Jeff Miller from the very beginning. When the deal was done, Jeff showed me how to Configure the car to my preferences. His knowledge of the vehicle made the experience pleasurable. I recommend Jones Honda and in particular, Jeff Miller for any new car buying needs.
Usually when you walk into a dealership, there’s a lot of pressuring and convincing into getting a vehicle. That wasn’t the deal when I came here. I went over to look at the Honda Ridgeline and Tom Myers gave me all the necessary information and gave me enough space and time to think about it. Extremely professional and easy-going. When it came down to actually executing the sale, he and the team made sure the process was smooth and easy. Would highly recommend Jones Honda to anyone! Thanks to everyone there!
When I was ripped off by a California Honda dealership, Jones Honda service and team helped me figure out what I needed, what everything cost and pointed me in the right direction. Whole their online contact form doesn't get a response, calling them always gets friendly and helpful service. I'd highly recommend them. I'm so bummed they didn't have the car I wanted in stock originally, but the fact that they stand by their brand even when another dealership makes the sale is awesome
Very straightforward buying experience. Bradyn was very helpful over the phone matching a deal that I was working out elsewhere, and when he wasn't able to be there in person when I was able to, he was able to get a sales manager to work with me. That process was super smooth as they were able to get me the exact deal I was looking for. Car came in much quicker than I thought it was. No shady tricks in the finance department either. Jared in finance didn't try to upsell me anything extra and I got out of there in a little over an hour. Everyone there is super helpful. Very happy with my purchase here.
Been a pleasure every time this is the 6th crv we have bought since 2017 love the service and way we’re treated Johnathan foder takes good care of us
DO NO TAKE YOUR CAR HERE FOR SERVICING. I kept Asking for tire rotation on my services and the answer was always “You don’t need it” turns out I had to replace my front tires because they were all worn out. Ive been taking my car to Jones since I bought my car but never again. I’m taking my business elsewhere.
Bought a car twice from Jones Honda as i unfortunately got in an accident with my first your car that I’ve gotten from Jones Honda. Both times I worked with Tom Myers who was amazing. He worked not only with me, but for me, and was able to get me my HR-V at a great cost. Many other dealerships in this area were up selling HRV’s, but not Jones Honda. They only work with local customers and you can tell that they want the best for their community. Thanks again, Tom!
WILL NEVER RETURN FOR SERVICE!! Their communication skills are terrible. I reached out through calls and text messages for updates on my car and also waiting for the approval of my warranty claim so I could get a rental car , but my Service coordinator Luis V plus his managers delayed taking and sending pictures of my damages to send to the warranty company because they kept prioritizing other cars before mine. They ignored me for 2 days and it took my uncle to have to call the dealership to get my car back into the shop to begin the work. To make it all better when I went to pick up 2016 Odessey, Luis was so flustered he didn’t even have the decency to check me out properly nor apologize for the inconvenience .
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