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Mountain Warehouse Head Office

  1. London
  2. London Outlet Stores

Reviews, get directions and contact details for Mountain Warehouse Head Office

"Due to COVID-19 all Mountain Warehouse stores are temporarily closed until further notice."
Address: 3 Eccleston Street , London SW1W 9LX, XGL, GB
Phone: 020 7808 4606
State: XGL
City: London
Zip Code: SW1W 9LX

opening times

Monday: 08:00-20:00
Tuesday: 08:00-20:00
Wednesday: 08:00-20:00
Thursday: 08:00-20:00
Friday: 08:00-20:00
Saturday: 09:00-17:30
Sunday: 10:00-17:00

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Reviews
Dealt with Lucy at Westwood cross shop. Regarding Damaged Boots absolutely fantastic customer service a credit to your Company, something alot of shops have long forgotten about WELL DONE LUCY
Products are ok but delivery service in Canada is dreadful and I had an awful experience with the delivery. MW, you better change your delivery service provider in Canada known as Purolator. It’s costing you customers!
The products are great but the delivery service is dreadful. Evri ? Hermes are the same delivery company and they are hopeless. After having 3 notifications they still have not arrived with my parcel. When I ring I am told this is a common complaint but nothing is ever done to change the courier??
I purchased a pair of waterproof walking shoes in September 2020. Unfortunately they started to leak recently and last week I contacted the customer care team by phone and a very nice lady called Janice asked me to email pictures of the shoes and my wet sock! This I did and within 30 minutes I received a reply saying the shoes would be replaced. The replacement shoes arrived the following day. A brilliant service. I can't thank you enough.
I want to report the fantastic service I received at your shop in Whitstable. The excellent shop assistant, Hadley, was so helpful and informative. He ordered a padded jacket for me on-line and it arrived at my house 2 days later. Since then I have made another purchase in-store,again plenty of advice and help from Hadley. If only all shop assistants were as professional and cheerful as he is, going shopping would be an more enjoyable experience. And the padded jacket is good value too. Valerie.
Shocking company, shocking quality, shocking service. I bought 2 coats for my twins. Within a couple of months one tore so I paid full price for a replacement. The replacement arrived faulty. They offered to replace it but refused to sent it out. They offered a partial refund but never sent the money despite literally dozens of email chasers. I also returned 2 further faulty items which they failed to refund me properly for. In all I am over £30 out of pocket. The customer service is shocking and the products are worse.
Absolute rubbish customer service. Ordered some items online using Google pay, somehow Google had wrong address for me and I realised pretty quickly but apparently if you don't inform them 12 milliseconds after your order or perhaps 12 weeks beforehand they cannot be bothered to change a couple of bloody digits on the delivery address. Quick enough to take the money though aren't you? If you need outdoor gear, definitely buy from Go Outdoors, Decathlon, Millets or Blacks.
Head office were amazing. Very unhappy with the Bridgend Outlet Store , Would not help with my price query. I rang head office who sorted out my problem immediately. Thank you so much x
My gripe is not with any of the products because every thing I have bought over the years have been great from shorts, trousers and boots I honestly think there the best, but that's going to the shop. Now trying to buy on line is a nightmare. Having tried at least 5 times I'm now going to phone them......wish me luck
I tried to contact this office today but unfortunately the phone continually rang! My complaint was that I was denied access to the Mountain Warehouse shop in Bridport, Dorset as I was accompanied by my dog! It just so happens that the main competitors of this company such as Blacks and Cotswold have a dog friendly policy. Perhaps someone from this company could clarify the policy regarding well behaved dogs in their shops as this customer spent his money elsewhere!
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