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Minchinhampton Surgery

  1. Stroud
  2. Minchinhampton Health

Reviews, get directions and contact details for Minchinhampton Surgery

Address: Bell Ln, Minchinhampton, Stroud GL6 9JF, UK
Phone: 01453 883793
State: Gloucestershire
City: Stroud
Zip Code: GL6 9JF

opening times

Monday: 8:30 AM – 6:30 PM
Tuesday: 8:30 AM – 6:30 PM
Wednesday: 8:30 AM – 6:30 PM
Thursday: 8:30 AM – 6:30 PM
Friday: 8:30 AM – 6:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
I’ve held off because I’ve hoped they would improve and give better service to my family and friends but it hasn’t happened. This surgery is archaic, as evidenced whenever you try to book an appointment or sign in upon arrival. The wait times are wild for a local place, my family waited 45 minutes today, for an appointment that’s pre-scheduled and should be respected. I remember waiting over an hour when I used to be a patient here, that was every time. I’m posting this as a warning to anyone who has family in the area because I don’t think they’re giving the quality of care required. I’ve been registered here since birth and would love to support the surgery but I cannot until they get their administration sorted, and get their GPs some training to handle cases that are outside of typical colds/elderly medicine. You have a duty of care, please do better.
Amazing care. My daughter has had an ongoing health issue for years. After getting no help at Frithwood surgery, we changed to minchinhampton. On our first visit she was sent for tests, subsequently put onto different meds, and has just been referred to a specialist. Can’t be more grateful.
Shocked to read the last review!! I have used the surgery for over 20 years,I have always received excellent service from the staff,Nurses and G.Ps..all of them go above and beyond.. The last post singled out Sarah, well I will add Sarahwhen I have had dealings with her I have found to be totally professional, helpful,polite,and a credit to the surgery. The office maybe a little ramshackle, that's why they are desperately trying to build a new surgery..their local population and catchment area has grown from when it was first built..my colleagues at work cannot believe I can get prescriptions on the same day,can get to see a doctor within a week, can get an emergency appointment on the same day..and don't have to fill in online forms to apply for a phone consultation with a doctor!!.I for one thank all of the staff at Minchinhampton for all of their hard work and care..yes the NHS is in a mess,blame successive Government s,the NHS has been woefully underfunded for decades...and good luck with your complaint to CQC,you may note that yet again the Surgery has received Oustanding Inspection results, I work in the Care industry, so I know how hard it is to achieve that and how much work goes in to achieve that. So in closing thank you Minchinhampton surgery for all you do for us..and to the last poster...change your surgery!
I would give 0 stars if I could. The reception staff are a complete joke because they couldn’t care less about patients. Sarah particularly is a condescending, arrogant and lazy member of staff. I asked for online access to medical records for three weeks in a row because I needed access to them for a private audiology appointment. Three weeks in a row I was told they are done weekly, three weeks in a row nothing happened. I am now £80 out of pocket for a wasted audiology appointment and will now be taking action at the small claims court for this. I am absolutely fuming with the poor attitude of the staff there. If they can’t do a simple thing like press a button on a computer trust me it’s that simple then how can they be trusted to look after such personal information. They have no email address whatsoever probably to prevent complaints being made so if they want to play that game it’s fine a complaint will be sent to the CQC. This place needs to be shut down because the admin staff clearly are out of their depth. I hope the CQC do go in there and kick a few backsides into shape. To be fair it’s no wonder the place is a shambles when the office itself looks like such a tip. Should have known better than to register here to be fair. I asked to be deducted and they said it would take up to 30 days, total rubbish because I have asked this before elsewhere and they did it straight away for me. Just proof that the place is a shambles. These minions in the office are the sort that would be unemployable elsewhere quite clearly and simply just attend to get paid. In reality what can you do when a doctors surgery reception staff can’t even do simple things like do their job. Close the place down and sack the lot of them. This is why the NHS is a total shambles, people attending to get paid and do jack in the process.
Reception can’t seem to make itself available. 5 days and i haven’t been able to communicate with anyone
You need an apointment. Short wait and efficient attentive staff. Full Covid restrictions followed and observed.
Why do they waste time sending newsletters by SMS when I had to wait 6 weeks!!! for a phone consultation last summer following suffering from shingles.
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