McDonald's Restaurants

Leyland McDonald's, won't be returning again. What a mess that place is now. No one knows customer service, no one knows what they were doing. They 'lost my order' waited an extra twenty mins then they asked me if I'd actually paid even though the manager served me at the till, we waited 40 minutes in total and their whole attitude was disgraceful, they still hadn't found my order, spoke to me like I'd done something wrong, wasn't a small order either as was for whole family. No apologies or anything just rude. Couple of unruly teens in there too that ended up being escorted out and police being called. Shame really as I remember when it used to be a nicer experience going there.

The worst customer service ever. Give food that is old and hard. Passed the service time allowed disgusting... twice this has happened. 1st time I let it go. Second time I made them make me another meal. S### service.Food: 1/5

Really poor calibre of people working here. Kids that have zero idea how it is to be front facing for customer service, full of attitude. Had to repeat my order 3 times because the young lad was still in a conversation with his colleague. Then the girl at the pay window was too busy chatting to kitchen staff to realise I had been sitting waiting to pay for 2 minutes. Then the young girls at window 3 took another five minutes to get my order correct even though it’s on a screen in front of them. Then forgot my drinks so had to wait another 3 minutes for them to get them together. Was the only customer in the drive thru. Wouldn’t trust the staff here with a microwave. Avoid if possible. Worst maccies ever and they clearly hire kids with zero manners.

McDonald’s is McDonalds anywhere you go, but this was super busy and quite evidently very popular. The staff were really efficient with all the customers and with the Uber staff. There wasn’t much waiting around at all like there can be at times. More than anything what stood out to me was ‘Poppy’. One of the staff. She was probably the most efficient, happy, productive people I have ever seen in a workplace. You could just see she was super helpful towards everyone and did it with a smile. She throughly enjoyed her role. Me and my wife both noticed how super efficient she was. Her customer service was second to none . Poppy deserves a pay rise at some point or at least an incentive to recognise her efforts.

If I could give no stars i would! Rude! Disgusting service the man at the drive through was rude and appalling! Needs some training in how to interact with customers! Honestly disgusted he was in what looked like Management uniform with dark hair and short!

Staff were nice. But the quality of a a simple bacon roll was absolutely terrible. I don't expect much from Mcdonalds in regard quality of food but regret trying one of your bacon rolls. Lesson learned! never again. Maybe Gregg's is a safer bet loving forward. It's hard to mess up such a simple roll. So I'm actually impressed about the monumental you probably went to...to achieve something so poor

Fantastic service. I ordered the wrong thing and was happy to pay for it to be corrected but they insisted they would change it at no extra cost even though it was my mistake. I had my 4 month old with me, they offered to rock her whisky I ate my food… exceptional service. Thank you.

Awfull Every single time someone who just started the job served me. Awfull. How 16 year old girl can be know how prepare meal on time. Twice listed my order. Manager have to be change. New manager should be put more attention for staff

The staff at this place, don't get paid enough to deal with the disrespectful abso children that hang around this mcdonalds Charlotte and the other manager lady with dark hair handled a situation this evening so professionally they deserve a medal If head office reads stuff like this ..please give the staff here the credit they deserve and get them a pay rise !

Disappointing to see such long waits due to so many delivery services taking presedent over "normal" customers. A separate hub needs to be built solely for the delivery side so your drive through/seated customers aren't waiting 15-20 minutes for their food.Food: 4/5