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McDonald's

  1. Luton
  2. Luton Fast Food Restaurant

Reviews, get directions and contact details for McDonald's

McDonald's
Classic, long-running fast-food chain known for its burgers & fries.
Address: Unit 2b Chaul End Ln, Maidenhall, Luton LU4 8EZ, UK
Phone: 01582 593472
State: Luton
City: Luton
Zip Code: LU4 8EZ

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info
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Reviews
Came through the drive thru today 21st July 2024 between 18.00 and 19.00 hours and ordered a McCrispy BBQ Smokehouse and a Mc Chicken sandwich meal. Apon picking the McCrispy box up the underside of the box felt soggy and we opened it to find we had been given a half eaten burger! Took it into the store to complain to a manager who took the buger and said nothing and then be questioned by whom I believe to have been the shift manager on if it had really come like that in a way that would suggest this couldn't have happened.. and something along the lines of she had packaged the orders. Next to no communication from staff on the matter, Zero apology and just thrown a new burger like they hadn't just given us half eaten food! Absolutely Disgusting health and safety and awful customer service! If Tun is still business manager at this store he needs to sort it out!
Came in had food parts of order was missing, my little boy needed the toilet to which I was told they cannot open the toilet seemed more like they couldn't be bothered to open them, I waited at counter to be seen was looked at multiple times then ignored whilst waiting patiently then served someone who came in after me, whilst I watched what looked like 2 superiors a lady and a guy called Ali arguing who should go to the counter, training required with customer service skills I would advise, very rude. Showed all chaos in front of customers that do not need to see that.
**Review: Missable Staff and Lack of Customer Service at McDonald's**nnMy recent visit to McDonald's was unfortunately far from satisfactory, primarily due to the lack of customer service and the indifferent attitude of the staff. From the moment I walked in, it was clear that the employees were disengaged and uninterested in providing a positive experience.nnThe staff seemed preoccupied, with little to no attention paid to customers. When I approached the counter to place my order, the cashier barely made eye contact and offered no greeting or smile. It felt as though I was inconveniencing them by being there. The lack of basic courtesy was disappointing, especially for a global brand like McDonald's that prides itself on customer satisfaction.nnTo make matters worse, my order was incorrect. When I politely pointed out the mistake, the staff member seemed annoyed and reluctantly corrected it without an apology. The overall atmosphere was one of indifference, as if the employees were simply going through the motions without any genuine care for the customers.nnThe dining area was also poorly maintained, with tables left uncleaned and trash bins overflowing. It was clear that the staff were not paying attention to the cleanliness of the restaurant, which further added to the negative experience.nnIn conclusion, this visit to McDonald's was a letdown due to the missable staff and lack of customer service. The employees' disinterest and lack of professionalism made the entire experience unpleasant. For a brand that relies heavily on customer loyalty, this level of service is unacceptable. I hope McDonald's takes steps to address these issues and ensures that their staff are better trained to provide the level of service customers expect.
I ordered £30 worth of breakfast and we got were 5 hash browns..you completely messed my order and worse you are not picking your call as I have tried calling you. So gutted …
Very unpleasant experience. Very bad customer services after waiting for over 20 minutes for our food we wanted to wash our hands and use the toilet but we have been very impolitely informed that they won’t open the toilet for us. Staff are very rude!!
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McDonald's map

Directions to McDonald's with public transportation

Hatters Way Retail Park 160 meters
17A
230
CN4
X1
Z
Hatters Way Retail Park 200 meters
17
CN4
X1
Z
Oakley Road 220 meters
17
31
CN5
Z
Thornhill Road 250 meters
31
Chaul End Centre 270 meters
17A
31
CN5
Z

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