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McDonald's

  1. Newcastle
  2. Newcastle Fast Food Restaurant

Reviews, get directions and contact details for McDonald's

McDonald's
Classic, long-running fast-food chain known for its burgers & fries.
Address: 84, 86 High St, Newcastle-under-Lyme, Newcastle ST5 1QQ, UK
Phone: 01782 635900
State: Staffordshire
City: Newcastle
Zip Code: ST5 1QQ

opening times

Monday: 6:00 AM – 11:00 PM
Tuesday: 6:00 AM – 11:00 PM
Wednesday: 6:00 AM – 11:00 PM
Thursday: 6:00 AM – 11:00 PM
Friday: 6:00 AM – 11:00 PM
Saturday: 6:00 AM – 11:00 PM
Sunday: 6:00 AM – 11:00 PM

Update Info
Reviews
Would give less if possible. The majority of the staff are too busy standing around talking to bag food that just sits there for no apparent reason getting even colder than it already is.nThe food is always cold. No temperature checks are done at all. Don't think I have ever had a hot burger ever. The kitchen area is a diabolical mess even when quiet as is the appearance and dress standards of the staff. They look a right mess. Very little ppe if any. Avoid!!
Ordered food via just eat at 12:30, the app said 15-30 mins delivery time. It arrived 1hr and 20 mins later at 13:50.. no apology from the driver, the only words he spoke was to ask for the delivery code. Food was cold, only offered £5 credit on a £27 order, and can't also complain about the misrepresented delivery time on the app. Poor service all round, poor value, poor food.
Please read if you have time i wanted to give a full context of the situation. So i go today Friday 7/06/024 at Mc Donalds Newcastle Under Lyme i order, 3 medium caramel iced frappe , 1 large caramel iced frappe, 1 medium lotus iced frappe and 9 chicken select. I waited a long time for my order to arrive and when my iced frappe arrived it had almost no caramel at the top, so i requested for more which one of the staff did. I take my order home to discover they gave me the wrong chicken order and instead gave me chicken nugget. I was already upset about the wait time before but i took myself back to change my order the staff who served me changed the food without an apology and i requested what’s my bonus for walking home and coming back when you gave me the wrong order and he made as if he couldn’t understand me or i wasn’t speaking English until an Uber delivery driver repeated the same thing to him again and he argued that they don’t give free stuff. I told him i won’t be here if they didn’t make a wrong order and i told him it’s just a form of apology and he could give anything ketchup, mayo and i will be happy with it but it’s the way of apologising to the customer that’s important. I made this very clear but he kept tell me they don’t give free stuff and requested to see the manager. He walks up to a young lady speaks to her briefly and she comes towards me and stares at me in a condescending way. I told her clearly and not here to make a scene but usually in my experience with MC Donalds in the past when a wrong other is made they compensate you and she told me it’s company policy to not give free stuff. I repeated the same thing i said to the staff and which is it’s the way of apologising to customers for your mistake and it’s not about free stuff as i am a customer, paid for my food already and had to go home and come back. In all i asked the Managers name and she said Chelsie and i left without making a scene very disappointed in the customer service and the way i was being looked at as if am mad in what am saying. I personally won’t recommend going there , i won’t be going there anymore as they left a sour taste in my mouth .I believe staff need extra training in how to handle such situations as it could be violent if it was a different person. I wish i took pictures of the chicken nuggets so instead i will add the picture of my order below .
By far the worst experiences at this mcdonalds. This time we made and order for 2 happy meals a large mc spicy meal a large mcchicken sandwich meal, a cheese burger a hamburger and a galaxy and caramel mcflurry.nI was sent a tiny box of chips for both large fries. I was sent a dry cold chicken big mac which had no sauce on and cheese that I don't like. So that was a waste. Then my partner opened his mcspicy and found that there wasn't even a bottom bun. It was chicken fillet in the box with a bread top no salad or sauce it was shocking just that scappy leaves at the bottom. Also my mcflurry came without caramel and was only a mini mcflurry. Food always comes cold pale, undercooked. Wrong. Its so bad
This place is going down hill fast. always out of stock on everything milkshakes taste like water. Chips are like eating cardboard. Hope it gets better soon
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McDonald's map

Directions to McDonald's with public transportation

Bus Station 150 meters
1
101
11
1A
22
25
33
35
37
4
4A
64
9
94
94A
94B
98
99
Newcastle Bus Stn Dep. Stands 150 meters
1
101
11
1A
22
25
33
37
64
9
94A
Morrisons 180 meters
33
64
Merrial Street 210 meters
1
1A
25
35
37
4
4A
Morrisons 230 meters
33
64

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