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Reviews, get directions and contact details for McDonald's

McDonald's
"About McDonald's Birmingham New Road Bilston.Since 1974, McDonald's has been dedicated to serving quality food and quick service, at an affordable price for our customers. Visit McDonald's Birmingham New Road Bilston and choose from a menu of favourites, including McCafé® coffee, tasty breakfasts, delicious burgers like our Quarter Pounder®* with Cheese, McPlant, and more!Before you head out, check out the latest offers and order your food ahead on MyMcDonald’s app.Next time you’re looking for a treat, head to McDonald's Birmingham New Road Bilston . We look forward to serving you!"
Address: Ivyhouse Lane , Coseley WV14 9JH, XWM, GB
Phone: 01902 885807
State: XWM
City: Coseley
Zip Code: WV14 9JH

opening times

Monday: 06:00-23:00
Tuesday: 06:00-23:00
Wednesday: 06:00-23:00
Thursday: 06:00-23:00
Friday: 06:00-23:00
Saturday: 06:00-23:00
Sunday: 06:00-23:00


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Reviews
Food was actually fresh and was prepared well. The staff were very friendly and made a fuss of my little lad gave him a balloon and an activity set
Went through the drive through at 4 am after finishing work. First worker couldnt tell me which burger had the CHICKEN steak burger on it so ended up adding the new BEEF stack burger meal to my order. Was greeted by ‘kelly’ the manager to sort the order out. Never met a woman so rude in the whole of my life rolling her eyes at me and extremely snappy. Will not be returning. Not a very good role model as a manager for other employees when that’s the attitude you get from a manager.
This McDonald's is not a drive-thru. Firstly, the drive thru has more traffic than the main road beside it. The staff spend more time talking to each other than delivering food. One girl in particular couldn't be bothered to serve customers because she's stressed. On top of her lack of customer service, she's too rude for a brunette Overall, between the time you order and eventually get your food, it is not hot, warm, or anything. You could have gone home, done your washing, bathed the kids, watched footie, and you food still wouldn't be ready. It is not a fast food joint. It's just somewhere to get food if you've got alllloooot of time on your hands
Be very careful ordering from here from the app, sent completely wrong order and have to now wait for up to 10 days for a refund, no sorry or replacement disgusting service!!!
Im a disabled user and normally park in the disabled bay but recently not been able to as delivery drivers think it's ok to park in them so it puts me of using the service I have informed them several times to the management but it falls on deaf earsFood: 2/5
Had to wait over 20 minutes for a coke. When i went inside the coke had been wiped from the system and given to someone else so if we hadnt of gone in we never would have gotten it. Absolutely fuming. And customer service was disgusting in response. Coseley Mcdonalds
Be aware they will give you coke zero here if you order coke classic, coke zero is nasty, most ppl can not drink it. so don't bother trying to order classic coke here they either can not read or do it on purpose... WASTE OF MONEY WHEN THEY MESS THIS UP
This is our local MacDonalds and to be honest I've found of late it's really gone downhill. The last 2 orders we've had have been missing main items resulting in us having to call, we were given codes to redeem on our next visit. On next visit they hadn't even got the code logged and the food was luke warm and they forgot the sauces even though they'd been paid for. The next code we redeemed they hadn't got any hot chocolate to replace what we'd had previously so we had to make an alternative choice. Invariably they don't have either milkshakes, caramel frappes or apple pies/brownies and at times both drinks are not available so very disappointing. However, the staff were apologetic which I guess was a plus but even so they shouldn't be running out of items the way they seem to for quite a big branch. Its put us off using them to be honest.
Quick service value food and clean. It's a McDonald's so you should know what to expect and that's what it delivers whether you ear in or take away. Decent value too. Vegetarian options: There are vegetarian options available Kid-friendliness: Kids meals available includes a toy Parking: Drive through and parking spaces Wheelchair accessibility: Easy access
Ordered a delivery wrong items packed, took 20 minutes to answer the phone, instead of agreeing to replace order they wanted me to bring the wrong items back which is highly unhygienic after being sent out for delivery. Poor customer service, spoke to a worker named Vinny who was very rude and refused to understand the frustration of cold food and wrong items - a poor reflection on the store’s and McDonald’s franchise ethos as a whole. Will not be returning again.
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